Remote Customer Service Specialist - eCommerce

Customer Service Specialist (100% Remote LATAM)

• Modality: 100% Remote
• Schedule: Monday to Friday. Availability to work within the time slot of 6:00 a.m. to 7:00 p.m. (according to scheduling).

About the position

We are looking for a Customer Service Specialist to provide a seamless, positive, and efficient experience to customers in the United States market. The selected person will be responsible for managing inquiries, resolving incidents, and ensuring high service standards through different communication channels.

Main responsibilities

• Manage customer interactions via telephone (main channel), email, and eCommerce platforms.
• Provide clear and accurate information about products, including benefits, features, and mode of use.
• Follow processes, procedures, and scripts established by the company.
• Investigate and resolve customer inquiries, claims, and complaints.
• Follow up on escalated cases until their resolution.
• Record and keep customer information updated in internal systems.
• Collaborate with different areas for the resolution of complex cases.

Requirements

• Between 2 and 3 years of experience in Customer Support, Customer Service, or Customer Experience.
• Previous experience in eCommerce companies, ideally DTC (Direct-to-Consumer) brands.
• Experience providing support for products related to wellness, nutritional supplements, beauty, skincare, fitness, or related consumer categories.
• Experience managing inquiries regarding orders, shipping, returns, refunds, and subscriptions.
• Advanced English level (C1), both written and conversational.
• Excellent communication skills, with the ability to provide solutions clearly and effectively.
• Ability to manage a high volume of interactions via telephone, email, and chat.
• Customer orientation, problem-solving ability, and attention to detail.
• Immediate availability (indispensable requirement).

Desirable (Nice to Have)

• Experience working with Shopify.
• Experience with customer service platforms such as Gorgias, Zendesk, or similar tools.
• Experience in supplement, nutrition, wellness, or health product companies.

What do we offer?

• 100% remote work.
• Opportunity to work with customers from the United States market.
• Dynamic and collaborative environment.
• Job stability and professional development.

Do you meet the requirements and are you passionate about providing exceptional customer service? Apply now! . -Requirements- Minimum education: High School / Secondary Education years of experience Languages: English Knowledge: Customer service, Customer service Keywords: specialist, especialista, care, costumer, cliente, casa, remoto, remote, teletrabajo, home