Customer Support Specialist / Client Solutions Associate
Machine translation — original language: Spanish.Show original
We are looking for a service-oriented and problem-solving Client Solutions Associate to provide exceptional support to our clients. This person will be responsible for helping clients maximize the use of our platform through training, implementation of customized configurations, incident resolution, and continuous advisory.
If you are passionate about customer service, technology, and teamwork, this could be an excellent opportunity for you.
Main Responsibilities
- Analyze configuration requests and design customized solutions according to client needs.
- Provide support and attention to clients via telephone and email in a timely and professional manner.
- Train users on the use of the platform and best practices.
- Perform testing, diagnosis, and technical troubleshooting.
- Keep documentation, records, and project tracking systems up to date.
- Manage incoming calls and provide high-quality customer service.
- Create, review, and update cases and tasks in the ClientSpace platform.
- Collaborate with internal teams on software launches, updates, and improvements.
- Establish and maintain strong relationships with clients and coworkers.
- Participate in continuous professional development training and activities.
Requirements
- Minimum 1 year of experience in customer service, customer support, or related areas (preferred).
- Advanced English (B2+,C1)
- Experience working with technological platforms or software is a plus.
Requirements
- Minimum education: High School / Secondary Education
- 1 year of experience
- Languages: English
- Keywords: apoyo, support, soporte, especialista