Bilingual Customer Support Associate (Weekends OFF)

Customer Support Associate

We are looking for people passionate about customer service to join our team and provide an exceptional experience to our customers. If you like helping others, resolving situations, and growing professionally, this opportunity is for you!

Location: CAMACOL, Cra 63 49A-31, Edificio Camacol, Barrio El Estadio, Floor 9 Training schedule: Monday to Friday | 8:00 a.m. to 5:00 p.m. (4 to 5 weeks) Operating schedule: Availability between 7:00 a.m. and 8:00 p.m. | Monday to Friday Weekends off · Main responsibilities:

Handle customer calls and emails in a professional and timely manner. Resolve inquiries and requests, ensuring a positive experience. Investigate and provide accurate solutions to customer needs. Escalate complex situations following established procedures. Maintain high standards of quality and customer satisfaction. Participate in continuous training to strengthen knowledge and skills.

Profile we are looking for: Minimum 1 year of experience in customer support, customer service, or similar roles in BPO Advanced English level (B2+/C1) Excellent communication skills. Analytical and problem-solving skills. Attention to detail and organization. Willingness to learn and develop professionally.-Requirements- Minimum education: High School / Secondary Education 1 year of experience Languages: English Knowledge: Customer service Keywords: apoyo, support, soporte