customer service representative hybrid modality Based on performance

Join the Sephora team as a Customer Service Representative

Are you passionate about providing exceptional service and creating memorable experiences for customers? This is your opportunity to be part of one of the most recognized beauty brands worldwide.

Schedule and modality:

• Availability from Monday to Sunday between 7:00 a.m. and 12:00 a.m.
• Two days off per week depending on operations.
• 40-hour work week.
• Hybrid modality after training and based on performance.

What will you do?

• Provide customer service through chat.
• Resolve inquiries related to products, orders, and services.
• Guarantee a high-quality service experience in every interaction.
• Stay updated on products, promotions, and brand news.
• Properly document each interaction in the established systems.
• Work hand in hand with the quality and training teams to strengthen your skills.

Requirements:

• Minimum 1 year of experience in customer service within the BPO sector.
• Conversational English level B2+ or C1.
• Excellent communication skills and attention to detail.
• Service attitude and customer orientation.
• Availability to work in rotating shifts, including weekends and night shifts.

We offer you:

• Opportunities for professional growth and development.
• Dynamic and multicultural work environment.
• Continuous training.
• The opportunity to represent a world-leading brand.

Requirements

• Minimum education: High School / Secondary Education
• years of experience
• Languages: English
• Knowledge: Customer service, Call Center Techniques, Sales
• Keywords: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, productividad, productivity, yield, rendimiento