Customer Service Agent - Bilingue

Requirements

-Requerimientos- Educación mínima: Bachillerato / Educación Media años de experiencia Idiomas: Inglés Conocimientos: Servicio al cliente, Atención al cliente Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Other

• Customer Experience Associate | Luxury Home Furnishings Brand * Location: Barranquilla, Colombia Employment Type: Full-Time Are you passionate about delivering exceptional customer experiences? Join a world-renowned luxury home furnishings and interior design brand where every customer interaction matters. We are looking for a Customer Experience Associate who thrives in a fast-paced environment, loves helping people, and is committed to providing white-glove service that exceeds expectations. This is your opportunity to become a key ambassador for a prestigious brand while building meaningful customer relationships and growing your career in a dynamic, customer-centric environment. What Youll Do Deliver a premium, personalized customer experience across every interaction. Represent the brand with professionalism, empathy, and excellence. Welcome customers, identify their needs, and connect them with the right solutions. Build strong relationships through proactive communication and follow-up. Resolve customer concerns with sound judgment and a customer-first mindset. Collaborate with cross-functional teams to ensure seamless service delivery. Educate customers about our luxury products, services, and Interior Design offerings. Identify opportunities to connect customers with design professionals. Contribute innovative ideas to continuously improve customer satisfaction and operational excellence. What Were Looking For Previous experience in Customer Service, Hospitality, Retail, Luxury Sales, or similar customer-facing roles. Excellent verbal and written communication skills in English (C1) Strong problem-solving and relationship-building abilities. Ability to multitask and work effectively in a fast-paced environment. Experience working with CRM platforms, customer service tools, and Microsoft Office applications. Positive attitude, professionalism, and passion for creating memorable customer experiences.
• Schedule & Availability Requirements This position requires full schedule flexibility. * Availability to work Monday through Sunday * 42 hours per week * 2 days off per week (rotational schedule) * Shifts may be scheduled between 8:00 AM and 9:00 PM * Candidates must be comfortable working varying schedules based on business needs.