Collections Specialist
Machine translation — original language: Spanish.Show original
Key Information
- Position: Collections Specialist
- Location: Bogotá, Medellín, Barranquilla, Cali (Colombia)
- Schedule: 9:00 a. m. - 6:00 p. m., Monday to Friday (weekends off)
- Work modality: Full-time (FTE), Colombia/ET time, generally CST after daylight saving time.
Job Objective
Ensure the timely collection of resident payments, maintaining trust-based relationships and complying with company policies and laws.
Key Responsibilities
- Payment management:
- Resolve balance and payment issues with residents and the accounting department.
- Review and verify the accuracy of charges, contracts, and notifications.
- Inform and educate residents regarding payment policies and contractual obligations.
- Notification and eviction process:
- Manage payment and eviction notifications consistently and legally.
- Prepare eviction files and coordinate with the legal team.
- Communicate options, processes, and key dates to residents.
- Coordinate health and safety inspections when necessary.
- Manage evictions of unauthorized occupants in accordance with the law.
Profile and Required Skills
- ADVANCED ENGLISH (Mandatory)
- Previous experience in collections or similar positions.
- Knowledge of billing procedures and collection techniques (e.g., skip tracing).
- Familiarity with collection laws (e.g., FDCPA, desirable).
- Proficiency in MS Office and databases.
- Ability to work under pressure and meet deadlines.
- Effective communication (oral and written).
- Negotiation and problem-solving skills.
- Patience, professionalism, and stress management skills.
Requirements
- Minimum education: University / Professional Career 2 years of experience
- Keywords: specialist