Collections Agent

Loan Resolution Specialist I - Collections

Location: Cali, Colombia (Versalles Site) Address: Calle 22 Norte 5BN-102 Monday to Friday 8am - 5pm CST

*Job Description*

At Solvo Global, we are looking for a Loan Resolution Specialist I - Collections to manage accounts with overdue payments and work directly with clients in the search for effective payment solutions. The selected person will be responsible for contacting clients with delinquent loans, identifying the causes of the debt, and negotiating agreements that allow for the restoration of their financial obligations.

*Responsibilities*

• Contact clients and responsible parties regarding delinquent loans (between 15 and more than 100 days overdue) through outbound calls and written communications.
• Identify the causes of delinquency and develop payment solutions together with the clients.
• Follow up on payment agreements and manage unfulfilled payment promises.
• Record all collection activities and client interactions in the corresponding system.
• Recommend loan extensions or modifications to payment dates in accordance with established policies.
• Apply available funds from deposit accounts to overdue loans when policies permit.
• Perform basic client location searches using credit tools and available resources.
• Communicate with financial institutions and third parties to obtain or verify account information when necessary.
• Maintain the confidentiality of client information and comply with applicable policies and regulations.
• Achieve established recovery, productivity, and performance goals.
• Comply with applicable regulations such as BSA, AML, and OFAC.
• Perform other duties assigned by operations.

*Requirements*

• High school diploma or equivalent (GED).
• Minimum 6 months of experience in customer service or sales.
• 1 year of experience in collections is valued.
• Experience in call center environments is a plus.
• Advanced English, with the ability to read, write, speak, and type in English.
• Bilingual or advanced Spanish is desirable.

*Skills*

• Excellent telephone communication skills.
• Negotiation and conflict resolution skills.
• Good analysis and decision-making.
• Basic to intermediate handling of office tools and office equipment.
• Attention to detail and proper handling of confidential information.

-Requirements-

Minimum education: High School / Secondary Education years of experience Languages: English Keywords: demostrador, feriante, viajante, agent, representative, agente, representante