Client Facing (Healthcare)

About the company

Join our team as a Benefits Associate Admin!

Your tasks

As a Benefits Associate Admin, you will be responsible for supporting key processes related to affiliations, benefit updates, document management, and operational support, ensuring accuracy and compliance with internal procedures.

Administrative Benefits Management

• Manage enrollment processes and benefit updates for employees.
• Process requests related to life events, new hires, and dependent updates.
• Support the management and tracking of notifications and administrative requirements associated with benefits.
• Perform manual adjustments, changes, deductions, and updates within the corresponding systems.
• Provide support in resolving cases related to benefit cards, terminations, manual enrollments, and other administrative requests.

Operational Support

• Collaborate with specialists and area leaders on special projects.
• Participate in benefit-related initiatives and projects assigned by management.
• Ensure operational continuity by temporarily covering team functions when required.
• Maintain accurate and up-to-date records of all processed information.
• Execute other administrative tasks assigned by supervisors or managers.

Requirements

We are looking for an organized, detail-oriented professional focused on processes to support administrative operations related to benefits management. This position is ideal for individuals with administrative or customer service experience who wish to develop in the Benefits and Human Resources area.

Essential Requirements

• Intermediate knowledge of Microsoft Office.
• Excellent attention to detail.
• Teamwork skills.
• Ability to work under pressure and adapt to changes.
• Good organizational and administrative skills.

Academic Background Technician, technologist, or student/professional in administrative areas, human resources, accounting, or related fields.

Experience

• Between 3 and 6 months of experience in Benefits Administration (desirable).
• Minimum 1 year of experience in customer service, administrative assistance, or related operations.

Requirements

• Minimum education: High School / Secondary Education
• 1 year of experience
• Languages: English

Other

Location: Colombia Modality: On-site Schedule: Monday to Friday | 9:00 a.m. to 6:00 p.m. English level: B2+ (reading, writing, and conversation)