Legal Assistant - Medical Records

We are looking for a proactive, meticulous, and bilingual Legal Assistant with experience in Bills & Records Retrieval to join our team on-site in Barranquilla, supporting case management for a Personal Injury law firm in the USA.

In this position, you will be responsible for requesting, tracking, and organizing medical records and clinical billing records for approximately 30 to 40 requests per week. You will interact directly with healthcare providers, clinics, or hospitals in the USA, update the firm's CRM system, and keep clients informed about the status of their records. If you have experience in law firms handling medical documents and are looking for a role focused on processes and attention to detail, we want to meet you!

Key Responsibilities

• Request Management: Request and constantly follow up on invoices and medical records from clinics and health centers in the USA (handling 30 to 40 requirements weekly).
• Proactive Follow-up: Monitor pending requirements to ensure timely receipt within the legal case deadlines.
• CRM Organization: Properly upload, tag, and structure all documentation within the firm's case management/CRM software.
• Quality Control: Review received documents to verify their integrity and identify inconsistencies or missing information.
• Communication with Clients and Providers: Provide professional updates to clients regarding the status of their requests and maintain constant communication with the records departments of medical centers.

Mandatory Requirements (Process Filters):

• Mandatory Experience: Minimum of 1 year of previous experience in medical records retrieval in a law firm.
• Location and Attendance: 100% mandatory availability to work On-site in Barranquilla, Colombia.
• Language: C1 English with excellent verbal and written fluency for customer service and contact with providers in the USA.
• Tools: Comfort and proficiency working with CRM platforms / legal management software.

Requirements

• Minimum education: High School / Secondary Education years of experience
• Languages: English
• Keywords: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, juridico, lawful