Bilingual Customer Service Advisor

Customer Service Specialist - Inbound

Location: Barranquilla

Schedule: Rotating shifts with 2 consecutive days off per week (depending on operational needs).

Who are we?

We are a growing technology company that is revolutionizing roadside assistance. We serve customers with active policies through our platform, connecting them with service providers quickly, safely, and efficiently. If you are passionate about helping, solving problems, and providing exceptional service, this is the place for you!

What will you do in this role?

As a Customer Service Specialist, you will handle inbound calls from customers requiring roadside assistance. Your functions are divided into three types of interaction:

Initial call:

• Verify that the policy is active and that the incident is covered.
• Collect detailed information through a questionnaire in the system.
• Schedule the service with an appropriate provider.

Service follow-up:

• Handle inquiries regarding the status of the assigned service.

Adjustments during service:

• Modify details if the provider needs to change the type of assistance.

You will not handle sensitive information such as credit cards. The entire payment process is automated to protect the customer. (No PCI policy).

-Requirements-

Minimum education: High School / Secondary Education years of experience

Languages: English

Keywords: service, costumer, cliente