Customer Service Agent

Employee Resource Agent I Modality: On-site Schedule: Monday to Friday (CST) Shifts: 7:00 a.m. - 4:00 p.m. | 9:00 a.m. - 6:00 p.m. | 11:00 a.m. - 7:00 p.m. Main functions: Attend to employee inquiries regarding HR, payroll, benefits, and labor processes. Provide support for systems, access, and password resets. Record and document employee requests. Escalate cases when necessary. Support HR and payroll administrative processes. Manage requests related to leaves, PTO, benefits, direct deposits, and pay stubs. Maintain confidentiality and compliance with company policies. Requirements: Experience in customer service. Excellent communication skills. Attention to detail and organization. Problem-solving ability. Basic handling of Microsoft Office, CRM, and HR systems-Requirements- Minimum education: High School / Secondary Education years of experience Languages: English Keywords: demostrador, feriante, viajante, agent, representative, agente, representante, service, costumer, cliente