Security Manager / Gerente de Seguridad - Soho House Los Cabos

At Soho House, the Security Manager is responsible for managing, organizing, and supervising the security of the house facilities on a daily basis. Their primary objective is to ensure the well-being and a pleasant environment for our members, guests, and employees. They are responsible for protecting members, guests, and employees from any unforeseen event, accident, injury, or intentional loss, maintaining established standards. The Security Manager is also in charge of resolving any situation that may arise in the area and providing timely training and development to staff in accordance with Soho House guidelines.

Responsibilities:

Manage the department according to established policies, creating a safe, courteous, efficient, professional, and flexible service environment at all times, following Soho House standards and policies.

Have full knowledge and ability to supervise, correct, and teach tasks assigned in the workplace on a daily basis.

Protect the property and assets from damage and theft, while simultaneously protecting it from any possible situation that could become a legal problem. Additionally, ensure good control prevails in common areas for members and guests, such as: • Public areas • Restaurants and bars • General offices • Pool house, green areas, gardens

Assist house staff by handling any unusual situation related to members or employees, such as individual disturbances, thefts, suicides, losses or misplacements, guest or employee accidents.

Control the entire radio communication system, the CCTV system, and the fire alarm and access control system.

Manage and advise the Accident Prevention Committee (Joint Health and Safety Commission).

Perform constant testing of security systems and controls, as well as personnel, to ensure adequate responses from said personnel.

Ensure that all security department personnel are trained in: • Security policies and regulations. • Fire prevention and firefighting techniques. • First aid. • Emergency procedures. • Proper preparation of written reports. • Public relations and appropriate local laws.

Establish relationships with government authorities in charge of law enforcement and with fire department authorities, always maintaining good relations.

Manage the investigation of reports for all complaints regarding loss, incidents, injuries, property damage, vandalism, and the proper passage of guests from one hotel to another, visitors, and proper access through the employee entrance.

Handle all tasks with diplomacy, tact, appropriate discretion, and efficiency.

Maintain control of all employees at the time of their arrival or departure through the main employee entrance (Security booth).

Establish with the Maintenance Manager the training plan that must be useful and effective in training courses within the hotel, such as fire prevention and workplace safety and prevention measures, and ensure they are implemented and updated periodically.

Ensure that all new employees enroll in fire prevention and firefighting training and in the procedures most relevant to their position.

Maintain strict control of all incidents involving master keys and other mechanically handled keys (e.g., storage keys) in accordance with the policies and procedures established by the house, and immediately report any discrepancy to the General Manager and the Finance Director.

Ensure follow-up on guest satisfaction, guaranteeing that every member and guest leaves satisfied by resolving problems.

Lead departmental meetings in their area in order to keep their staff informed about the prevention programs that will be implemented to provide solutions in preventive programs in all areas of the house.

Review all reports made by security officers.

The training of the house fire brigades must be coordinated and organized with the Maintenance Manager, and updated periodically with courses and exercises both in the house, in addition to carrying out brigades in the departments and training them in the organization of fire drills every month.

Daily review of member and restaurant events in the house, arrivals (PWK), and discuss or report special instructions to the corresponding departments.

Organize and provide special security if necessary during important member events, guest events, member events, civil arrests, employee dismissals, etc.

Assist the P&D department in monitoring employee activities and provide feedback if necessary to the General Manager and P&D Manager.

Must be alert to potential security risks in the house, suggest alternatives as the case may be, and provide timely follow-up in ratification.

Requirements

Minimum of 5 years of experience in the hospitality industry or a similar field.

English knowledge at a level of 60% to 80%.

Skills in vehicle handling, first aid management, fire prevention, and firefighting.

Basic computer knowledge.

Communication skills, ability to handle conflicts, teamwork, and organization.

Service-oriented attitude, positive, reliable, and responsible.

Schedule availability.