Gym Receptionist - Soho House Mexico City

The Role

At Soho House, the Gym Receptionist (Health Club) is the first point of contact for members and guests within the fitness area and a key role in the club experience. This position represents the style and values of Soho House, offering close, professional, and friendly attention from the very first contact.

We are looking for a person with an interest in and knowledge of the fitness world, good communication and system management skills, and a proactive, service-oriented attitude. Through their presence at reception and daily interaction with members, they contribute to creating a warm and positive experience, ensuring a first impression aligned with Soho House standards.

Job Description

Welcome members by name and Health Club guests, register them, and orient them within the facilities, including personal training, weight area, Technogym equipment, pádel courts, classes, lockers, or any other request, always offering warm and first-class service.

Support the Club Fitness Manager in promoting Health Club services, scheduling and following up on personal training and pádel court usage, as well as updating calendars and agendas. Attend to and follow up on emails, phone calls, and appropriately channel general inquiries, messages, deliveries, and requests from members and collaborators.

Know and clearly communicate key Health Club information, including operating hours, services, classes, availability, and pricing, responding effectively to frequent questions from members and guests.

Register, document, and follow up on inquiries, comments, complaints, lost items, and maintenance reports, ensuring that information is channeled to the corresponding area and followed up on promptly until resolution.

Perform the collection and management of merchandise for sale, ensuring the correct registration of transactions, responsible handling of cash and/or payment terminals, and basic inventory control, in accordance with established procedures.

Support members and guests with the basic use of Technogym equipment, as well as maintain the reception, counter, and work areas clean, organized, and sanitized, contributing to a safe and pleasant environment.

Follow up in real time on any concerns or situations related to members and guests, taking immediate action when possible and escalating timely to the Club Fitness Manager.

Maintain constant communication with the Club Fitness Manager, sharing operational alerts, relevant observations, and positive member feedback that allow for the improvement of operations and the experience.

Promote a positive, professional, and close environment, being accessible, proactive, and service-oriented.

Perform any other task related to the position assigned by the supervisor or Manager.

Required Experience

Minimum 3 years of experience in reception or customer service, preferably in gyms, fitness studios, or hospitality.

Experience handling calls, emails, and in-person inquiries.

Conversational English.

Organized, detail-oriented, and multitasking person, with good communication skills.

Interest in and knowledge of the fitness world.

Schedule availability and flexibility to work rotating shifts, including nights, weekends, and holidays when necessary.