IT Technician M/F

Company Description

The So’One agency in Belfort

Located in Belfort, our agency relies on the expertise of an Entreprise des Services et du Numérique created in 2000 (formerly ESDI).

With over 20 years of experience in IT service management and customer relations, the So’One agency in Belfort and its 300 employees deploy their expertise to support companies in the evolution of their business and to improve their performance.

The So’One agency in Belfort serves more than sixty companies from various sectors: retail, services, industry, software publishers… to provide technical assistance to their clients and employees and ensure the management of their customer relations.

The Sogetrel group

So’One is a brand of the Sogetrel Group, specializing in services for digital infrastructures and connected equipment.

It contributes to the quality of life of citizens, the performance of companies, and the sustainability of territories through 3 major missions:

CONNECT: construction of fixed and mobile communication networks.

INTEGRATE: integration of connected solutions (smart city, smart building, interactive kiosks, video protection, IOT…).

OPERATE: installation, support, and maintenance services for companies' networks and digital solutions (on-site interventions, help desk, managed services …).

Job Description

ESDI is looking on behalf of its client, a rapidly growing international company in the pharmaceutical field, based in CHARTRES (28)

for an IT Technician M/F

(Also functioning as an IT support technician)

You will join a team of 4 IT technicians:

In direct contact with the user, you will intervene in various fields such as workstation assistance and troubleshooting, workstation reinstallation, installation of standard and business software, networking, mobility tools, AD, VPN connections, WIFI…, as well as fleet management.

Your main missions consist of:

• Responding to requests by telephone, by email, or through direct contact with users
• Taking charge of incidents via a ticketing tool and ensuring regular follow-up to guarantee a good level of service (SLA)

• Intervening directly with users
• Performing maintenance and resolution operations on IT hardware

• Organizing your work based on the incidents to be resolved and the team schedule, taking emergencies into account
• Advising and keeping the user informed throughout the entire process

You will bring your expertise to technical environments such as Windows 7/10, Office 365, Lync/Skype, mobile terminals Windows phone, Android, iPhone, client/mobile business applications

Your daily routine will be driven by different activities:

• Remote software installation
• Local support

• Workstation installation and configuration
• Fleet management

• Telephone line management
• Patch panel cabling

Qualifications

Profile sought

A graduate of an IT training program with successful experience in a versatile IT technician position.

You already have recognized experience in a User Support Technician position

In addition to your recognized technical skills, you are autonomous, have good listening skills, and a strong sense of service. Your motivation and commitment will be determining criteria for success in this position.

English proficiency: desired level A2 minimum

Aptitudes:

• Sense of service
• Interpersonal skills

• Rigor
• Team spirit

• Curious

• Ability to search for solutions

Additional Information

• Contract: CDD until June 30, 2027 (renewable with a view to CDI); Start asap
• Fixed remuneration: Range 1900 to 2200 € gross depending on profile

Working hours (7:30 AM – 6:00 PM) / Monday to Friday

Our benefits

• Profit-sharing bonus
• "Vacation" bonus
• Internal referral bonus
• Possibility of partial teleworking (under certain conditions)

• Meal allowance
• Advantageous company health insurance & free for the family

• Training programs and personalized integration support

Visit our premises: https://bit.ly/visiteESDI

Want to join a growing company? We look forward to meeting you!