Selection Process - 1797-12265484: Operations Analyst

A Brief Contextualization We are a Civil Organization of Public Interest (OSCIP) that has been acting for 29 years in favor of fostering Brazilian Digital Transformation, creating, promoting, and executing initiatives at national and international levels in the areas of technology and innovation. Throughout these more than two decades, we have been an instrument of transformation for the Brazilian economy, benefiting more than 5 thousand startups and more than 6 thousand companies, training more than 420 thousand people, contributing with more than 50% of the IT sector's exports, among other important achievements. We operate in all states of Brazil and in 20 countries in the Industrial, Agribusiness, Commerce and Services, and Logistics sectors in the Gas and Oil, Telecommunications, Health, Aerospace, Automotive, and Security verticals. Our Values Innovation; Ethics; Transparency; Quality; Social Responsibility; Creativity; Results Orientation; Respect; Collaboration. Our Manifesto Softex is made of people for people: those who are restless, creative, upright, adaptable, and innovative. The story we write daily inspires changes, generates positive impact, and changes the quality of life of people from various corners of the country. We inspire, transform realities, and believe in the potential of every citizen. We contribute to job creation, the training of youth and adults, and develop new businesses: always focusing on pioneering, the generation of opportunity, and the constant search for the common good. That is how Softex is. Made of people. People who believe in an innovative future. Responsibilities and attributions The selected person will have their activities focused on the Operations area and, more specifically, on Softex's projects and/or programs. This includes: negotiating and managing deadlines, resources, and suppliers, ensuring the quality standard and fulfillment of project/program objectives; conducting meetings, pitches, and relationship agendas (in-person and online) to attract new companies, overcome commercial objections, and build partner loyalty; performing lectures, presentations, and knowledge dissemination actions, both internal and external, regarding their area and the organization's projects/programs; preparing technical documentation, such as performance reports, technical notes, terms of reference, briefings, and opinions; analyzing data, metrics, and strategic indicators, evaluating their direct impacts on the area's activities; planning, implementing, and solving problems in technical projects, using structured methodologies and monitoring results; among other activities necessary for the development of the employee, the area, and/or Softex. Requirements and qualifications ESSENTIAL REQUIREMENTS Complete degree in social communication, marketing, public relations, administration, or equivalent professional experience. Proven experience in B2B (Business to Business) community management

and customer success strategies (loyalty, engagement, and base renewal). Practical experience with active prospecting of corporate clients (SDR/BDR profile), sales argumentation, and funnel management. Experience in monitoring and validating deliveries from agencies/third parties, with analytical capacity to monitor, validate deliveries, and internalize methodologies and processes. Skill in institutional writing and B2B content production aimed at the technology audience. Intermediate English, with sufficient reading and writing to handle communications, international content, and support for missions/fairs. Knowledge of CRM (Customer Relationship Management) tools, marketing automation, and email marketing (e.g., HubSpot, RD Station, Mailchimp). DIFFERENTIAL REQUIREMENTS Mastery of corporate social networks (such as LinkedIn and YouTube) and content management and scheduling tools. Experience with agile methodology tools (Kanbanize, Pipefy, Trello) and native community platforms (Slack, Discord, Circle). Practical knowledge in monitoring customer success metrics and digital performance (KPIs, NPS, OKR structuring). Previous experience and active connections in the technology ecosystem, innovation hubs, startups, or business promotion and internationalization programs. Advanced/fluent English or intermediate Spanish. Previous experience in the organization or logistical/commercial support of business fairs and B2B events. VALUED BEHAVIORS Focus on results and commercial resilience: actively prospect new partners, manage volume goals, and maintain emotional intelligence in the face of objections. Systemic vision and agile learning: interact analytically with suppliers, absorbing, documenting, and multiplying new knowledge with the team. Collaboration and sense of partnership: work in synergy with the team and other areas, sharing tactical and operational responsibilities with a focus on joint results. Persuasive communication and adaptability: adapt the discourse to different audiences to engage the current community and attract new partners. Proactivity and sense of urgency: conduct processes autonomously, anticipating bottlenecks and proposing agile solutions for the prospecting funnel and engagement actions.

Additional information 📍 Location: Brasília -D/F.📄 Linkage: celetista.⏳ Workload: 40 hours/week.💰 Salary: to be agreed.🎁 Benefits:🍽️ food/meal card;🩺 medical assistance;🛡️ life insurance;🧠 mental health program;😁 dental assistance (optional);🏋️‍♂️ Wellhub (formerly Gympass);🎂 day off on your birthday.✨ among others!