VP of CRM

As our VP of CRM , you will sit at the core of our growth engine, owning the end-to-end global player lifecycle and engagement strategy. Leading a massive, rapidly expanding organization, you will ensure our global user base returns, engages, and scales in lifetime value. Working hand-in-hand with our product and engineering teams, you will directly shape and evolve our proprietary CRM technology, turning retention into a primary driver of top-line revenue.

Responsibilities

Own the end-to-end retention, reactivation, and LTV strategy across multiple verticals (Fintech, Gaming, etc.)

Lead and mentor a 50+ person organization. Build scalable hiring, onboarding, and management structures to support rapid growth

Collaborate closely with the product and technical teams to align CRM strategy with platform architecture, automation logic, and AI integration

Oversee high-volume campaign execution across global markets, ensuring quality, deliverability, and localized relevance

Define and hit KPIs for churn reduction, ARPU, and engagement quality through advanced segmentation and personalization

Requirements

10+ years in CRM/Lifecycle leadership within fast-scaling tech environments (Fintech, E-commerce or Gaming preferred)

Experience managing large teams (50–200+) and know how to build a culture of accountability without being authoritarian

Understanding of CRM architecture and "system logic." You don't just send emails; you build automated ecosystems. Expertise in multi-channel user journeys (Email, Push, SMS, In-app)

Being a stable, empathetic leader who leads by example. You value transparency and are focused on the collective success of the organization

Proven track record of influencing CRM product development and data infrastructure

Fluency in English; ability to navigate a diverse, global workforce

Benefits

A comprehensive relocation package, including flight tickets and two weeks of hotel accommodation to ensure a smooth transition

Attractive office location and facilities

A dynamic and supportive environment that values its team, featuring special birthday celebration presents and a collaborative company culture

24 days of vacation per year

Medical insurance

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