Front Office Manager M/F (M/F)

About the company

SOFRA is a family office operating in the real estate, hospitality, culture, and tourism sectors. Its hospitality division includes 24 rated establishments from 2 to 4 stars and 3 restaurants, all operated under direct management. As part of its development, SOFRA is participating in the transformation of the Melun station area with the creation of a 4-star hotel under the Mercure brand, scheduled to open in January 2027. The establishment will welcome business and leisure guests and will offer:

Your tasks

Join a unique human and professional adventure by participating in the opening of the Mercure Melun. A rare opportunity to contribute to the birth of an establishment, structure its organization, and take part in its development from its launch.

Reporting to the Hotel Manager and their Assistant, you are responsible for the organization and smooth running of the reception department. You will actively participate in the opening preparations, then ensure the quality of welcome and the daily customer experience.

Preparation and opening of the establishment

• Participate in the operational preparation for the hotel opening.
• Review existing reservations and ensure their follow-up in the Opera Cloud (PMS) hotel software.
• Contribute to the implementation of procedures and operating standards for the reception department.
• Prepare the service organization and coordinate the final necessary adjustments before welcoming the first guests.

Management and team leadership

• Supervise, lead, and support a team of 4 receptionists.
• Organize and coordinate the team's work, develop schedules, and ensure the proper distribution of tasks.
• Participate in the recruitment, integration, and training of employees.
• Ensure compliance with the procedures and standards of the Mercure brand and the Accor group.
• Support the skill development of employees and promote team cohesion.

Operational management of the reception

• Supervise daily operations: reservations, arrivals, departures, billing, and payments.
• Ensure the proper management of individual and group reservations, as well as the follow-up of special requests.
• Ensure coordination with the various hotel departments to guarantee smooth operations.
• Manage delicate situations and customer complaints.

Quality and customer satisfaction

• Guarantee a professional and personalized welcome for business and leisure guests.
• Ensure compliance with the quality standards and procedures of the Accor group.
• Monitor satisfaction indicators and contribute to the continuous improvement of service quality.

Requirements

• Training in hospitality or equivalent experience
• Proven experience in hotel reception, with a first successful experience in team management
• Experience within the Accor group or an international hotel brand would be appreciated
• Good knowledge of Accor group standards, procedures, and tools
• Proficiency in Opera Cloud would be a real asset
• Good mastery of reservation techniques, billing, and reception operation management
• Fluent English
• Sense of service, excellent interpersonal skills, and ability to manage priorities
• Leadership, autonomy, rigor, reactivity, and team spirit

Other

• 74 rooms
• 2 seminar rooms
• A fitness room
• A spa and wellness area (in a second phase)

Job conditions

• Contract: CDI 39h/week
• Status: Agent de maitrise
• Gross hourly remuneration: 14.75€
• Desired start date: mid-December 2026, in preparation for the opening of the establishment scheduled for January 2027