Technical Lead (ServiceNow)

✨ Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?

Welcome to a team with a clear purpose: "TO TRANSFORM people's lives by being the most reliable TECHNOLOGICAL ally"! 🚀

Get ready and join this adventure!

What will you find?

• Technical and personal challenges that will keep you in constant growth.
• A connected team, focused on your physical and mental well-being.🌱
• A culture of continuous improvement, fresh and collaborative, with learning opportunities and people willing to support you.
• KaizenHub, a program designed to boost your talents, with feedback, mentorship, and coaching through Sofka U. It will be a challenge and a game at the same time! 🧠
• Programs like Happy Kaizen and WeSofka that take care of your physical and emotional well-being.

What are we looking for?

An exceptional ServiceNow Technical Lead, with more than 10 years of experience in technological roles in services and implementation companies, including more than 7 years in application development and solution design in ServiceNow and at least 3 years leading technical teams. The ideal candidate possesses deep mastery of core ServiceNow applications, especially ITSM, as well as advanced skills in JavaScript, ServiceScripting, and SaaS architecture.

This is a unique opportunity to make a real difference: you will not only guide large-scale projects from the technical trenches, but you will also be the mentor to the next generation of engineers and the strategic ally for our most important clients. If you are looking for an environment that challenges your technical capacity while empowering your human leadership, this is your place.

Responsibilities

• Provide direct technical leadership in client projects, ensuring the quality of deliveries.
• Define and shape the company's technical standards to optimize development processes.
• Mentor senior and junior engineers, driving their growth and the development of the team.
• Collaborate closely with Solution Architects, Product Owners, and clients to align the technical vision with the business.
• Create budgets, work plans, and specific task assignments for engineering teams.
• Communicate and present technical proposals effectively to current clients and potential stakeholders.

Requirements

Education: Professional in Systems Engineering, Computing, Information Technology, or related fields. Experience: Consolidated track record in consulting or implementation services companies, demonstrating strong leadership of technical teams and an active role in the architecture and delivery of complex enterprise solutions under high-quality standards. Language: English B2+

Technical Knowledge

• Mandatory certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in one or more areas.
• Deep experience in core ServiceNow applications: ITSM (Required); ITOM, HRSD, CSM, SPM, HAM/SAM (Highly valued).
• Advanced mastery of JavaScript and Scripting in ServiceNow (Business Rules, Script Includes, Client Scripts, UI Policies, Flows).
• Solid understanding of SaaS architecture and software engineering best practices.
• Knowledge in creating work plans and technical budgets.

INTRODUCE YOURSELF and be part of this story!

Conditions

• Location: Mexico City
• Indefinite term contract or Contractor We want long-term relationships and for you to be part of our family for a long time!
• Looking for professional growth? At Sofka, we offer you a learning ecosystem with multiple tools to close gaps and boost your skills. You decide how you want to grow!