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Bilingual Requirements Analyst - Teleperformance

SOFKABogotá, Ciudad de Panamá, Latambar, Medellín, QuitoJob.bopublished 10/22/2026
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Must-have:AzureDevOpsQA/TestScrumSenior
Machine translation — original language: Spanish.Show original

✨ Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?

Welcome to a team with a clear purpose: "TO TRANSFORM people's lives by being the most reliable TECHNOLOGICAL ally"! 🚀

Get ready and join this adventure!

What will you find?

  • Technical and personal challenges that will keep you in constant growth.
  • A connected team, focused on your physical and mental well-being.🌱
  • A culture of continuous improvement, fresh and collaborative, with learning opportunities and people ready to support you.
  • KaizenHub, a program designed to enhance your talents, with feedback, mentorship, and coaching through Sofka U. It will be a challenge and a game at the same time! 🧠
  • Programs like Happy Kaizen and WeSofka that take care of your physical and emotional well-being.

Do you have the ability to connect business vision with technological success?

We are looking for a Bilingual Requirements Analyst (Senior) with 4 to 6 years of experience, C1 English level, and experience in requirements gathering, technical documentation (BDD/Gherkin, BRD/FRD), process modeling (BPMN, UML), and backlog management (Jira, Azure DevOps).

You will have the opportunity to become the strategic link between our international clients and the engineering teams, ensuring fluid communication and directly impacting the construction of high-value solutions.

Responsibilities

  • Lead discovery sessions, interviews, and workshops with international stakeholders to understand business objectives and processes.
  • Write detailed User Stories with clear Acceptance Criteria (BDD/Gherkin format), functional specification documents (BRD/FRD), and use case diagrams.
  • Work alongside Product Owners and Scrum Masters in the refinement, estimation, and prioritization of the Product Backlog using Jira or Azure DevOps.
  • Map current business processes (As-Is) and design optimized future workflows (To-Be) under standard notations (BPMN, UML).
  • Collaborate with Quality (QA) teams to validate test cases, maintain the traceability matrix, and accompany users during User Acceptance Testing (UAT).
  • Ensure fluid communication in English between non-technical business profiles and the technical architecture and development teams.

Requirements

Experience: 4 to 6 years of experience as a Senior Requirements Analyst or Business Analyst.

Availability for a 4-month project under a service provision modality.

Technical Knowledge

  • Excellent English level (for technical and business communication)
  • Documentation methodologies and acceptance criteria (BDD / Gherkin)
  • Functional and technical specification documentation (BRD / FRD)
  • Project management tools (Jira, Azure DevOps)
  • Business process modeling and design (BPMN, UML)
  • Use case diagrams
  • Traceability matrices and UAT Testing

INTRODUCE YOURSELF and be part of this story!

Conditions

  • Location: Medellín, Bogotá, Ecuador, Panamá.
  • Contractor or Service Provision: 4 months.