Switchboard Operator (M/F)

Job Description

Do you have a sense of hospitality, excellent interpersonal skills, and enjoy being in contact with customers? Do you want to join an establishment in the hospitality sector and evolve in a dynamic environment? Join a listening team and contribute to providing high-quality welcome to customers.

We are recruiting a Switchboard Operator M/F on a CDI contract to join the team of an establishment near Soultz. As the true first point of contact for customers, you will be responsible for their telephone and physical reception, their orientation, and the processing of their requests.

You will notably be responsible for the following missions:

• Ensure the telephone and physical reception of customers with professionalism and courtesy
• Answer telephone calls, identify requests, and direct customers to the relevant interlocutors or services
• Welcome, inform, and assist customers throughout their stay in the establishment
• Respond to various customer requests and ensure they receive an appropriate response
• Direct customers and provide them with the necessary information regarding the establishment's services
• Ensure the taking and transmission of messages
• Ensure the quality of the welcome and customer satisfaction
• Communicate with a French and international clientele
• Work in collaboration with the various departments of the establishment to guarantee efficient handling of requests

Job Conditions

• Position to be filled on a CDI contract
• 39 hours per week
• Work on weekends, according to a schedule established in advance, hours organized according to a schedule
• Remuneration: approximately 1,800 EUR net per month
• Training provided upon taking up the position
• Integration within a dynamic and professional team
• Position in the hospitality sector, in contact with a varied clientele

Profile Description

A first professional experience in a similar position in reception, front desk, switchboard, or hospitality is necessary

• You have an excellent sense of service and hospitality
• You are comfortable both on the phone and face-to-face
• You are organized, reactive, and know how to manage several requests simultaneously
• You have good interpersonal skills and a professional appearance
• Proficiency in English is imperative in order to be able to communicate with an international clientele
• Training for the position and the establishment's procedures will be provided upon your arrival