After-Sales Manager M/F

We are recruiting for our client, a company based near Guebwiller, an After-Sales Manager M/F to complete its teams. As an After-Sales Manager, your daily missions include:

• Management of a client portfolio: Guaranteeing the performance of services and advice in terms of quality, costs, and deadlines, while ensuring compliance with internal procedures and quality standards
• Request management: Following up on incoming requests, managing priorities, advising clients, and providing after-sales service via Hotline.
• Coordination with other departments: Working in close collaboration with the quality, logistics, and design office departments to ensure smooth production in compliance with client requirements
• Supplier / client interface: Working daily with suppliers, clients, and the parent company in Germany to improve production and service quality
• Physical commercial intervention: Ensuring commercial exchanges during national travel for the implementation of after-sales service contracts

You have 5 years of successful experience in a similar position, ideally in an industrial environment. You hold a degree in an Industrial field. Knowledge of lifting equipment is a plus. The use of IT tools is regular, so good proficiency is necessary. German or English is mandatory for this position. Your assets:

• Natural leadership: You know how to unite a team around common goals and have a sense of guidance.
• Technical skills: You have a good mastery of industrial tools and processes, as well as production management systems.
• Analytical spirit and continuous improvement: You are able to step back to analyze production processes and propose corrective actions.
• Rigor and organization: You are structured, methodical, and capable of managing several priorities simultaneously.

Our client offers you a pleasant and collaborative working environment and direct integration into a CDI.

Our client offers you direct integration into a CDI with daytime hours on a 38-hour weekly basis. Salary to be defined + bonuses. If you are a dynamic leader, passionate about industry and ready to take on new challenges, we would be delighted to meet you!