Customer Services Manager

We are looking for you who have experience in similar work within sales and marketing. You are accustomed to working independently, while also finding it easy to follow the group's guidelines and routines. You are a person who wants to develop in your professional role and get tasks completed. Furthermore, you are flexible and can easily adapt to different situations. Since the position involves a lot of contact with people both internally and externally, we are looking for you who are communicative and service-oriented. In the role, you have personnel responsibility, and it is therefore important that you have good leadership qualities and are driven by motivating others. Sofidel Sweden AB is part of an international group, and you therefore communicate daily in English both in writing and orally.

We will place great emphasis on personal qualities. In the role of Customer Services Manager;

• You have the overall responsibility for Sofidel Sweden's customer service department as well as personnel responsibility for the employees working there.
• Your main task is to guarantee high service to internal and external customers in accordance with the group's guidelines and sales strategy.
• In the role, you have close cooperation with the company's sales managers within Sofidel's various business areas.
• In the role, you report directly to the sales functions at the group level. Sofidel Sweden AB is a successful company within the process industry and manufactures soft paper, tissue, which is then converted into finished consumer products on-site or at other converters within Sweden and on the international market. Sofidel Sweden AB is located in Kisa, approximately 50 km south of Linköping. Since the summer of 2010, Sofidel Sweden AB has been part of the Italian group Sofidel, which is the second largest in the European tissue market with approximately 6,000 employees and a turnover of over 1.8 billion euros. Sofidel works to promote equal rights and opportunities as well as to counteract discrimination. We want our employees to participate in creating a workplace permeated by respect, equality, influence, joy in work, and development.