SALES ADMINISTRATION ASSISTANT ENGLISH - SPARE PARTS SERVICES (M/F)

Company: Friendly French subsidiary of an international German family group recognized for its human values and quality of life at work (founded in 1888, 175 million euros in turnover with 80% export, 1,000 people), a leader in the rapidly growing market of automation for high-end end-of-line packaging equipment / machines (shrink wrapping, strapping, case packing, automated palletizing, complete lines) dedicated to the pharmaceutical, agri-food, cosmetics, and FMCG industries. JOIN US!

SALES ADMINISTRATION ASSISTANT SERVICES - SPARE PARTS (M/F)

Mission: The opportunity to join a stable company to meet increasing business activities. Reporting to the Customer Service Manager of the French subsidiary, acting as the interface between your French interlocutors and the German parent company with which you maintain daily relations, you will be in charge of the spare parts portion for:

• For 85-90% of your time, managing sales administration using a new CRM within a SAP implementation context: preparation and follow-up of quotes, order entry with transmission of orders to the German headquarters, customer order confirmation, logistical monitoring and order deliveries, preparation of invoices, checking Pester Germany invoices, managing part returns and warranties, participating in the improvement and optimization of the CRM/ERP tool which you will master;
• To a lesser extent (10/15% of your time), receiving customer calls, responding to their requests by providing technical (reading blueprints, knowledge of equipment), administrative, and commercial information, and updating the customer / spare parts database;
• Supporting the sales and marketing team in its daily missions.

Position based near CAEN.

Profile: Graduate of higher commercial education or equivalent (commerce, ADV, GEA, PMI-PME management, MUC.), you have proven experience in sales administration (ADV), after-sales service (SAV), or commercial assistance, ideally acquired in a technical environment. Your interpersonal skills, customer focus, and team spirit will be appreciated in an international context of a human-sized company where versatility and adaptability are paramount. Fluent English is necessary. Proficiency in IT tools. Very occasional travel to our French customers, the headquarters in Germany, or during trade fairs.