Floating Receptionist (M/F)
Machine translation — original language: French.Show original
Located in Saint-Priest, the DoubleTree by Hilton Lyon Eurexpo & Spa is a modern hotel with 139 rooms and suites, offering a pleasant and green working environment
By joining our team, you will particularly benefit from:
- 13th month
- Paid and declared overtime
- Full reimbursement of public transport
- Quarterly incentive bonus
- Company health insurance
- Preferential rates in Hilton hotels via the Go Hilton program (staff, family, and relatives)
- Additional discounts in SOHOMA hotels in France and internationally
- Occasional massage sessions during working hours
- A multicultural team with more than 15 nationalities represented
- An international clientele of more than 60%
Your missions
- Welcome and assist guests throughout their stay
- Manage arrivals, departures, and reservations
- Respond to calls, emails, and guest requests
- Ensure billing and payments
- Coordinate information with the various hotel departments
- Manage special requests and potential complaints
- Contribute to guest satisfaction and loyalty
Profile sought
- Minimum 2 years of experience in a similar position
- Proficiency in English is essential; another language is a plus
- Welcoming manner, excellent interpersonal skills, and team spirit
- Good management of stress and priorities
- Proficiency in IT tools and hotel software is appreciated
- Neat appearance and sense of service
- Availability for shift work, weekends, and public holidays
Are you familiar with the concepts of check-in, check-out, occupancy rate, VIP list, or customer loyalty? Do you love providing quality service with a smile? Then this position is made for you!
Conditions CDI - 39 hours per week Teamwork Modern and caring working environment Developed QVT policy: work organization, training, team coordination, support </body>