ADV Assistant M/F

About the company

As part of an important project that will involve all of our business teams, we wish to strengthen the commerce-customer service team by creating the following position:

Your tasks

Under the responsibility of the Sales Director, and within a dynamic and caring team of 5 people, you will be responsible for optimizing the satisfaction of the client portfolio entrusted to you, from registration to delivery, by ensuring compliance with client needs and the set cost/deadline objectives.

You will be responsible for the following missions for a portfolio of clients:

• Register client orders;
• Monitor ongoing orders and process client modification requests (deadline, quantity, etc.), updating the order book according to the evolution of client programs;
• Ensure order compliance;
• Confirm orders and inform clients of order status (delivery dates, delays, prices, etc.);
• Transmit shipping program information to the shipping manager based on the order book;
• Manage invoice disputes in connection with accounting;
• Prepare the elements used to establish performance indicators.

Requirements

With a background ranging from high school diploma to Bachelor's degree, you have a successful first experience in administration des ventes, ideally in industry.

You enjoy working in a team within an international context and appreciate client relations. You speak English fluently. Any other foreign language would be a plus.

With excellent interpersonal skills, versatile, rigorous, and autonomous, you demonstrate great reliability and reactivity in the follow-up of the orders entrusted to you and know how to adapt to your various interlocutors. You like to work in an organized manner within a culture of anticipation and performance.