Receptionist / Customer Service Executive

Responsibilities

• Welcome and greet customers warmly while delivering excellent customer service.
• Manage appointment bookings and customer enquiries through phone calls, WhatsApp and walk-ins.
• Check customers in and out, process payments and issue receipts.
• Coordinate appointment schedules with Hair Stylists, Beauticians, Manicurists and Beauty Consultants.
• Maintain customer records and update appointment information accurately.
• Introduce and recommend suitable services, packages, memberships and promotions to customers.
• Ensure the reception area is clean, organised and welcoming at all times.
• Assist with retail product sales, inventory and daily outlet administration when required.
• Coordinate with the outlet team to ensure smooth day-to-day operations.
• Perform other reception and administrative duties assigned by Management.

Requirements

• Relevant experience in customer service or as a receptionist is preferred.
• Friendly, well-groomed and professional with a positive attitude.
• Strong communication and interpersonal skills.
• Comfortable using computers and appointment booking systems.
• Able to multitask and remain calm in a fast-paced environment.
• Responsible, organised and detail-oriented.
• Able to work weekends and public holidays when required.
• A team player with a passion for delivering excellent customer service.