Hospitality Host / Hostess

As part of the catering reception team at Abbaye des Vaux de Cernay, you embody the establishment's image for the clientele and are the guarantor of the first contact with them. You ensure the physical and telephone reception of customers and manage the reservations for our restaurants.

Main missions: Be the guarantor of the physical reception of the establishment's clientele according to Paris Society standards

• Be an ambassador for the values of Paris Society and the restaurant by promoting a positive internal and external image of the establishment
• Organize the reception desk
• Be the guarantor of cloakroom management
• Direct customers to their assigned tables and accompany them from their arrival at the establishment until their departure, monitoring their well-being
• Create personalized contact with the clientele throughout their experience within the establishment by acting as a true advisor on the menu and the establishment's products
• Manage the establishment's goodies to offer to customers (fans & hats in summer, blankets in winter)
• Ensure the maintenance and printing of menus
• Be the guarantor of flows during services: provide the service rhythm to managers and chefs de rang & accompany customers to their tables
• Be the guarantor of customers' credit card authorizations & ensure customer billing in the event of a no show / non-arrival
• Ensure the proper functioning of the establishment's cloakrooms

Ensure the processing of the establishment's reservations as well as the telephone reception of customers

• Establish the establishment's reservation schedules according to customer requests and instructions given by the head hostess
• Ensure the establishment's telephone reception
• Perform the processing of the establishment's emails under the supervision of the head hostess

Collaborate with all functions of the establishment

• Participate in team briefs to communicate the service composition to the floor managers (number of covers, VIP customers, customer typology, etc.)
• Work in close collaboration with the establishment's head hostess
• Work in perfect harmony with the operations director and the teams
• Be in permanent contact with the chefs de rang during services to keep the table plan up to date and transmit table specificities to the kitchen teams
• Know the event calendar of your establishment

Hard Skills:

• Master the context, challenges, and players of the catering sector
• Master Paris Society quality standards (customer reception)
• Know the clientele of your establishment
• Master the IT tools (Excel, Dropbox, Skello.) and telephone systems in place in the establishment
• Master the fundamentals of English as well as another foreign language
• Know the different establishments of the Group and their specificities in order to best guide customers

Soft Skills:

• Organizational skills
• Ability to express oneself easily both in writing and orally
• Stress resistance
• Creativity
• Demonstrate active listening