Sales Back Office Clerk (m/f/d)
Machine translation — original language: German.Show original
Your future in sales back office? Shape it with us!
Become part of Smurfit Westrock, a world-leading company for sustainable packaging solutions. With over 100,000 employees and more than 500 production sites in 40 countries, we combine global strength with innovative and sustainable packaging concepts.
At our location in Trier, we produce high-quality packaging solutions for national and international customers in the food and beverage industry. To strengthen our Customer Sales Team, we are looking for a Sales Back Office Clerk (m/f/d) at the earliest possible date.
Your tasks:
- Customer Support & Order Management: You will independently support our customers in your sales area and act as the first point of contact for their concerns. In doing so, you will process customer inquiries, offers, and forecasts and ensure high customer satisfaction.
- Interface Management & Project Support: You will work closely with Sales, Supply Chain, Planning, and other specialist departments. Additionally, you will support our Key Account Managers with customer projects, coordinate customer-related inquiries, and act as a central interface between our customers and internal teams.
- Inventory Control & Complaint Management: You will monitor stocks and delivery dates, proactively inform customers about relevant changes, and support delivery and inventory control. Furthermore, you will process complaints and quality inquiries in a solution-oriented manner and undertake substitution tasks within the Customer Sales Team.
Your profile:
- You have successfully completed commercial training or a comparable qualification.
- Ideally, you have already gained initial experience in sales back office, Customer Service, or a comparable function and impress with your structured and independent way of working.
- A strong service orientation, enjoyment of customer contact, and a high degree of organizational skill characterize you.
- For communication with our customers and international contact persons, you have good written and spoken English and French skills.
- You enjoy working in a team, communicate confidently with various contact persons, and maintain an overview even in a dynamic environment.
- Furthermore, you bring a hands-on mentality and enjoy taking on responsibility.
What we offer you:
- An exciting and varied working environment with diverse challenges and scope for design
- A strong team with an open "Du" culture as well as company events such as summer festivals, Christmas parties, and team events
- Internal and external training and development opportunities for your personal and professional career
- Attractive remuneration including capital-forming benefits, holiday pay, annual special payments, and company pension schemes
- 30 days of vacation as well as the security of a globally successful and future-oriented company
- Possibility for mobile working within the framework of operational conditions
- Canteen with breakfast options as well as free drinks
- JobRad leasing for your active commute and your free time
- Free parking spaces directly at the location