Household Manager

Key Responsibilities:

• Oversee full household operations, ensuring the residence runs smoothly and efficiently at all times
• Coordinate day-to-day schedules for family members (school runs, activities, tutoring, medical appointments, etc.)
• Plan and coordinate day-to-day travel logistics for the family, including flights, itineraries, visas, and ground transportation
• Liaise with and supervise household staff (drivers, housekeepers, nannies, etc.), ensuring smooth coordination across the household team
• Manage relationships with external vendors and service providers (contractors, maintenance, event planners, suppliers)
• Handle ad hoc personal errands and requests for the Principal and family members as needed
• Maintain household budgets, expense tracking, and vendor invoicing where required
• Act as a trusted point of contact for the household, exercising sound judgement and complete confidentiality on all family matters
• Anticipate household and family needs proactively, resolving issues before they escalate

Requirements:

• Minimum 5 years of experience as a Personal Assistant, Executive Assistant, or in a similar household management capacity; candidates with strong Hotel Concierge backgrounds will also be considered
• Proven track record managing complex schedules, multi-destination travel logistics, and household operations
• Excellent team management skills and a people-oriented personality, with the ability to build good relationships with household staff and vendors
• Demonstrated ability to work with minimal supervision, exercising strong judgement and prioritisation
• Impeccable discretion and ability to handle sensitive, private family matters with the utmost confidentiality
• Good interpersonal and communication skills, with the ability to liaise comfortably with household staff, vendors, and family members of all ages
• Strong organisational skills with meticulous attention to detail
• Flexible and adaptable, with the ability to respond calmly to last-minute changes or urgent requests
• Comfortable working closely within a private residence environment
• Proficient in Microsoft Office and Google Workspace
• Comfortable adapting to new productivity tools and AI-assisted platforms (e.g. Claude Cowork)
• Experience building automated workflows to streamline repetitive tasks is an advantage
• Fluent in English and Chinese, with the ability to communicate effectively with the Principal and household

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754) EA Personnel Name & Registration Number: Toh Qiu Wei (R23116260)