(January 2027) - Internship - Customer Experience Assistant - M/F

Since 1984, Claudie Pierlot has traveled the world and enriched its universe with every new stop. Part wardrobe, part manifesto, the Parisian studio translates its gentle madness into ready-to-wear, leather goods, shoes, and accessories. Pieces to wear and re-wear, in phase with the challenges of an increasingly responsible fashion industry, to better blow their wind of freedom on the way free spirits choose to dress. Blending creativity and savoir-faire, the silhouettes are adorned with bold prints, while twisted timeless classics are collected like so many travel memories to be recalled.

The identity of the Maison is embodied by strong values, cultivated by the passion of our talents: Ambition, Audacity, Passion, Responsibility.

To join our teams of talents, you will need a hint of audacity, a taste for challenge, a touch of creativity, and a passion for your profession.

Experience challenges worthy of your talent!

We look forward to meeting you!

Claudie Pierlot offers the same employment opportunities to all, without distinction.

As such, all applications are processed solely on the basis of skills and experience.

MISSIONS:

Within the Claudie Pierlot house, you will report to the Customer Service & Omnichannel Project Manager. You will have the following missions:

Operational:

• Handle complex requests sent by our Customer Service provider
• Provide responses to our French and international customers who have left comments on our satisfaction surveys
• Monitor and respond to Google reviews for fashion boutiques
• Handle private messages on Instagram, Trustpilot reviews, as well as product reviews
• Handle requests related to second-hand items
• Work jointly with our Production department to manage quality returns on models and requests for spare parts for our customers.
• Share customer feedback on the shopping experience with E-Commerce
• Proactively escalate issues encountered by customers to the dedicated teams to ensure rapid handling
• Participate in reporting information to our customer service provider (tools, procedures, collection…)
• Monitor exchanges between customer service agents and customers across our various contact channels to improve the quality of interactions and the customer experience.
• Participate in the quality monitoring of the Customer Service provider
• Participate in meetings with the accounting team and manage the follow-up of customer refunds.
• Assist your N+1 in processing requests from the boutique service
• Weekly analysis of the customer service provider's practices and performance to identify areas for improvement.

Projects:

• Train Customer Service agents (collections…)
• Participate in certain cross-functional projects to improve the Customer Experience.
• Creation of benchmarks on various subjects

Student currently in training (Master 1 or Master 2), attracted to Service and Customer experience. You have a good level of English. Your spelling and syntax are impeccable. You are organized, reactive, and rigorous. Possessing good interpersonal skills, you are recognized for your sunny and helpful personality. You are comfortable with various IT tools and software.

Proficiency in another language is a plus (Spanish or German appreciated).

6-month internship to start in January 2027 </body>