(January 2027) - Internship - Assistant Retail Training & Customer Experience Project Manager - M/F
Since 1984, Claudie Pierlot has traveled the world, enriching its universe with every new stop. Part wardrobe, part manifesto, the Parisian studio translates its gentle madness into ready-to-wear, leather goods, shoes, and accessories. Pieces to wear and re-wear, in step with the challenges of an increasingly responsible fashion industry, to better blow their wind of freedom on the way free spirits choose to dress. Blending creativity and savoir-faire, silhouettes are adorned with bold prints, while twisted timeless classics are collected like travel memories to be cherished.
The Maison's identity is embodied by strong values, cultivated by the passion of our talents: Ambition, Audacity, Passion, Responsibility
To join our teams of talents, you will need a hint of audacity, a taste for challenge, a touch of creativity, and a passion for your profession.
Experience challenges worthy of your talent!
We look forward to meeting you!
Claudie Pierlot offers the same employment opportunities to all, without distinction.
As such, all applications are processed solely on the basis of skills and experience.
Within the Retail Excellence team, the Assistant Retail Training & Customer Experience Project Manager contributes to the development of Retail team skills and the continuous improvement of the in-store customer experience. He/she designs engaging educational content, supports its deployment across the network, and analyzes field feedback to sustainably advance service standards. Main Missions Design of training pathways Design and update Retail training pathways. Create product and collection training content, in connection with the relevant teams. Develop clear, attractive educational materials adapted to field usage. Ensure content consistency with the brand's DNA, codes, and standards. Digital Learning and deployment Animate content on the digital training platform in partnership with the Group digital Learning team. Build deployment calendars and coordinate various stakeholders. Monitor completion rates, engagement, and learner satisfaction. Support managers and teams in adopting the systems. Animation and support of the network Participate in animating training sessions for Retail teams. Contribute to onboarding and skill-building processes. Gather field needs and translate them into concrete pedagogical responses. In-store customer experience Participate in the definition and evolution of service standards and the customer journey. Conduct field visits and formalize findings, best practices, and areas for improvement. Monitor in-store customer satisfaction, particularly NPS, and contribute to associated action plans. Support the deployment of initiatives aimed at enriching the customer experience (events, activations, in partnership with CRM & Marketing services). Animation and deployment of a clienteling application. Steering and continuous improvement Build and monitor indicators related to training and customer experience. Measure the impact of deployed actions and prepare recommendations. Ensure monitoring of trends in learning, pedagogy, retail, and customer experience. Propose new formats, tools, and learning methods.
Education Bac +4/5 from a business school, university, or specialized training in training, marketing, retail, or customer experience. A first experience in training, content creation, retail, or project management is appreciated. In-store experience appreciated. Skills Excellent writing skills and pedagogical sense. Creativity and the ability to transform a subject into engaging content. Ease in animation and project management. Good mastery of PowerPoint, Excel, and collaborative digital tools. Professional English. Personal Qualities Curiosity, listening skills, and field awareness. Analytical spirit and attention to detail. Ability to unite, convince, and work transversally. Progressive autonomy and ability to propose ideas. </BODY>