Cybersecurity Analyst

This role supports our company's global IT infrastructure and cybersecurity operations. Job Description: ·        Prepare and uses operational checklist and runbook to discover and react to security events ·        Vigilant adherence to SMC IT security policies and procedures ·        Collaborate with our users and partners in response to passive and active security incident response activities ·        Evaluate security run books for continuous improvement ·        Review ticket queue for resolution, closure and escalation ·        Execute malware scans, analyze scan results and work with senior analyst for response ·        Leverage enterprise tools to assist with vulnerability management & patching ·        Leverage enterprise tools to assist with user education, promoting safe computing practices across SMC ·        Help develop metrics, report on the MDR (Managed Detection and Response) effectiveness to drive continuous improvement ·        All other duties as assigned Job Requirements: ·        Degree in a business, management or technical field or relevant work experience ·        2+ years of experience in a customer service or technical support role ·        1+ years of experience in a cybersecurity related role ·        Basic understanding of ITSM Principles or ITIL4Foundations certification ·        Experience with Endpoint detection &response and email security tools (Cortex, ZTap, Proofpoint, Tanium) ·        A+ and/or MCSA certification is preferred ·        Experience with enterprise security products Varonis, Proofpoint, Tanium is a plus ·        Successful completion of security training including attainment of Security+ certification is preferred ·        Excellent interpersonal communication skills ·        Proficient in spoken & written English with the ability to communicate effectively with regional & global stakeholders