Account manager

The objective of the Account Manager is to manage, retain, and grow the company's client portfolio. They act as the main bridge between the client and the organization to ensure total satisfaction, drive new sales, and guarantee a solid and lasting commercial relationship.

Personal attributes required for the position: Minimum 2 years of experience

Hard Competencies

• CRM Management: Use of management systems to record data and contacts.
• Sales Strategy: Ability to create plans to seek new clients and meet goals.
• Data Analysis: Reviewing sales reports and market metrics.
• Product Knowledge: Mastering the features and benefits of what the company sells.
• Basic Financial Management: Understanding budgets, pricing, costs, and profit margins.

Soft Competencies

1. Explaining ideas clearly and speaking in a direct and friendly manner.
2. Active Listening: Paying real attention to what the client needs or reports.
3. Negotiation: Reaching fair agreements that benefit both parties without losing value.
4. Empathy: Understanding the client's problems and emotions.
5. Resilience and Stress Management: Maintaining calm in the face of difficult clients or pressure to meet goals.
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Authorities and Responsibilities

1. Relationship Management: Acting as the main point of contact to address client doubts, complaints, and requests.
2. Opportunity Detection: Identifying unmet needs to perform cross-selling or upselling.
3. Internal Coordination: Conveying client requirements to production, design, finance, or technical support teams.
4. Commercial Negotiation: Defining contractual terms, rates, and renewals of economic agreements.
5. Results Analysis: Monitoring the performance of campaigns or services and presenting value reports to the client.
6. Financial sector, banking mandatory.

-Requirements-

• Minimum education: Higher education - Bachelor's degree
• 2 years of experience
• Languages: English
• Age: between 25 and 40 years old
• Knowledge: Adherence or compliance with standards, Coordination capacity, Team management, Stress management, Client portfolio, Crm, Organization, Commercial relations, Management systems, Sales

Keywords: cuentas, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente