Station Manager

Job Responsibilities:

• Achieve marketing objectives established within the allocated resources
• Manage the recruitment, training, deployment and supervision of station employees
• Responsible for smooth and efficient running of the daily operations
• Enforcing standards and safeguarding the integrity of the company
• Responding to feedback and customer complaints.
• Achieve profitability through exercising cost control.
• Communicate with station employees on operational and other station related matters
• Plan and manage the roster, time off
• Train and develop staff on standards of performance, appearance and behaviour at all times.
• Assist in providing administrative support e.g. update inventory, ordering
• Ensure all station employees provide the required standard of customer service and follow workplace health and safety guidelines
• Ensure station is adequately staffed during shift and notify HR of any manpower shortage
• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan)
• Actively involved in recruitment process by identifying and selecting candidates for operational staff
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment
• Ensure all station operations comply with the Health, Safety and Environmental policies
• Monitor the performance of service staff and contractors, vendors, service providers and tenants
• Conduct daily briefing and carry out daily planning
• Manage and preserve financial, merchandise and other assets of the station
• Review and monitor on station’s financial related matters including monitoring competitive and other market trends and activities
• Review Daily Log Book and Conduct daily check and station inspection to ensure proper working condition of equipment
• Ensuring parameters of station is clean and proper at all times
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Oversee stations and recommend improvements to Manager where appropriate

Job Requirements:

• Fluent in spoken and written English
• Degree or diploma holder in business, operations or retail management
• Excellent communication & interpersonal skills; able to build lasting relationships with customers
• Basic competency in IT
• Possess good initiative and leadership skills, lead by example
• Minimum 3 years managerial experience in retail petrol station
• Energetic and enthusiastic with strong interpersonal and communication skills to motivate staff effectively towards achieving excellent customer care standards and sales targets