The Operations Associate is a frontline operator responsible for supporting delivery of a consistently excellent experience for pizzerias serviced by the hub. This role sits at the intersection of customer experience and operations. You will onboard new shops, manage weekly ordering flows, support printing and fulfillment, and proactively identify and resolve issues before they impact customers.
This is a hands-on role for someone who takes pride in getting the details right, moving fast, and owning outcomes.
What You’ll Do
Customer Experience & Retention
Support the end-to-end experience for pizzerias serviced by the hub, ensuring orders are accurate, on time, and as expected
Onboard new shops and deliver a magical first experience, including system setup and clear communication on how the service works
Monitor customer behavior and signals that indicate risk of churn and take proactive corrective actions in partnership with the Hub Lead
Ordering & Planning
Manage predictive ordering workflows and confirm weekly orders with shops
Resolve order changes, exceptions, and last-minute issues quickly and accurately
Partner with Warehouse Manager and Associates to ensure orders are properly staged and ready for fulfillment
Printing, Packing & Fulfillment Support
Set up and support printing, routing, and packing processes, as needed
Execute as needed daily and weekly printing and packing workflows with speed and accuracy
Identify breakdowns in process and help improve efficiency and reliability over time
Operations Support
Support additional operational activities as directed by the Hub Lead
Assist with inventory organization, process improvements, and special projects as the hub scales
Act as a reliable, flexible operator who can step in wherever the hub needs support
What We’re Looking For
Strong attention to detail and a bias for action
Customer-first mindset with a desire to solve problems before they escalate
Comfortable juggling multiple workflows in a fast-paced, operational environment
Clear communicator who can work directly with customers and internal teams
Reliable, hands-on, and willing to do whatever it takes to get the job done
The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
Personalized training at the start of your position, followed by continuous training to ensure you succeed!
A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
Close partnership with account management team leads and trainers that provide all the coaching you need
Wellbeing + learning and development program
Working Schedule
Monday - Friday, 4pm-midnight MK time (10am - 6pm EST)
Occasional weekend coverage
The Hiring Process
Here’s what we expect the hiring process for this role to be, should all go well with your candidacy (please note, this is subject to change). This entire process is expected to take 1-2 weeks to complete and you’d be expected to start on a specific date.
Application
30 minute video call with recruiter
2 x 30 minute video calls with the Team Lead and a Senior Hub Associate
Offer!
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.
How to apply?
We do not use agencies as we have a strong network of referrals, and also want you to have the best recruiting experience possible. A CV gives us a good idea of your background and we are interested in your latest work and projects. Education is great to see, but it's not overly important to us.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.