Customer Service Support

Responsibilities: Handle customer enquiries and provide effective customer service and relationship management.

Receive, investigate, and resolve customer complaints promptly.

Manage call centre operations and respond to customer issues professionally.

Open, track, and resolve customer support tickets within agreed timelines.

Maintain accurate customer records and perform data entry.

Follow up with dormant customers to encourage re-engagement.

Respond to enquiries from prospective customers and conduct timely follow-ups.

Coordinate and schedule technical team activities and service appointments.

Liaise with the technical team to ensure customer issues are resolved efficiently.

Maintain accurate records of customer interactions, complaints, tickets, and resolutions.

Requirements: A minimum of 2 years of experience

A minimum of a diploma in a related field