ECOMMERCE OPERATION MANAGER

Company Description SkyNet Worldwide Express is a global courier and logistics provider offering tailored delivery and eCommerce solutions to businesses of all sizes. With more than 1,200 offices in over 190 countries, the company delivers a broad range of services, including International Express Courier, Same Day, and Domestic deliveries. SkyNet’s innovative approach combines secure, technology-driven features such as biometric verification with streamlined eCommerce logistics. As the world’s largest independently owned and locally operated express courier network, SkyNet is committed to adapting to the evolving logistics landscape and providing reliable, efficient, and secure services. The organization values long-term partnerships and focuses on helping businesses grow through dependable delivery solutions. Role Description This is a full-time, on-site Ecommerce Operation Manager role based in Nigeria. The Ecommerce Operation Manager will oversee day-to-day eCommerce logistics operations, including order processing, shipment coordination, and performance monitoring to ensure timely, accurate deliveries. The role involves managing relationships with internal teams and external partners, optimizing workflows and systems for eCommerce customers, and ensuring that service standards and key performance indicators are consistently met. The individual will monitor inventory and fulfillment processes, troubleshoot operational issues, and implement improvements that enhance customer experience and operational efficiency. The Ecommerce Operation Manager will also analyze data, prepare reports for management, and support the integration of new technologies and solutions in line with SkyNet’s global logistics strategy. Qualifications

• Candidates should possess strong ecommerce operations and logistics management skills, including experience with order fulfillment, shipping coordination, and performance tracking.
• Candidates should possess skills in process optimization and workflow design, with the ability to improve efficiency, reduce errors, and maintain high service quality.
• Candidates should possess data analysis and reporting skills, enabling them to interpret operational metrics, identify trends, and present actionable insights.
• Candidates should possess stakeholder management and communication skills to work effectively with customers, internal teams, and external partners.
• Candidates should possess problem-solving and decision-making abilities, with a focus on proactive issue resolution in a fast-paced environment.
• Relevant experience in courier, logistics, or eCommerce industries is highly beneficial.
• A bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is preferred.
• Proficiency with eCommerce platforms, logistics software, and standard office tools (e.g., spreadsheets, reporting tools) is advantageous.

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