Customer Support (เจ้าหน้าที่สนับสนุนลูกค้า) - ทำงานที่สนามบินกระบี่

1. Receive and professionally handle customer complaints related to the CUPPS system, demonstrating empathy and ensuring effective coordination with relevant departments for prompt resolution, in line with service recovery principles.

2.Provide accurate information, advice, and assistance to customers through telephone and other designated communication channels, ensuring polite, responsive, and consistent communication that builds customer confidence and trust. 3.Coordinate with technical, operational, and other relevant teams to communicate customer issues, follow up on resolution progress, and provide timely updates to customers until the issue is appropriately addressed. 4.Perform duties in accordance with customer service standards and the organization's goals for delivering
outstanding customer experiences, ensuring a consistent focus on customer satisfaction, expectations, and
touchpoint quality as guided by ISO 23592.

Employment Contract: 1-year contract, renewable based on performance.

Qualifications: Vocational Certificate (Diploma) or bachelor's degree in any field. Strong communication skills, polite demeanor, and a passion for customer service. Ability to work under pressure, remain patient, and handle a variety of customer situations effectively. Proficient in basic computer applications such as Microsoft Office and CRM systems. Basic English proficiency, with a TOEIC score of at least 500. (Can be submitted retrospectively.) Experience in call center, customer service, or customer care roles will be considered an advantage. Service-minded with a good understanding of Service Excellence principles, and a commitment to creating a positive experience for users and stakeholders. Employment Contract: 1-year contract, renewable based on performance.