Tech Refresh Engineer

Asset Preparation & Deployment

• Prepare and configure new endpoint devices (desktop/laptop/workstation)
• Perform asset tagging and inventory update
• Install and configure standard operating system, drivers, and approved software
• Apply corporate security policies, antivirus, and endpoint management tools
• Validate device readiness prior to deployment

Data Migration & User Profile Migration

• Backup existing user data and profiles
• Migrate user files, documents, browser bookmarks, PST files, and application settings
• Restore user data to replacement devices
• Verify successful migration and user accessibility
• Coordinate with users on migration scheduling and cutover

Device Cloning & Imaging

• Create and maintain standard corporate images
• Perform device cloning/imaging based on approved baseline configuration
• Ensure consistency of software packages and security configurations
• Troubleshoot imaging and deployment issues

Hardware Replacement & Installation

• Replace existing EUC devices with new equipment
• Disconnect and reconnect peripherals including monitors, docking stations, keyboards, printers, and network connections
• Perform onsite installation and setup
• Conduct basic operational checks after deployment

User Support & Troubleshooting

• Provide onsite or remote support during migration activities
• Troubleshoot basic hardware, software, login, and connectivity issues
• Escalate unresolved issues to relevant support teams/vendors
• Provide basic user guidance after deployment

Asset Recovery & Disposal Coordination

• Collect and account for replaced devices
• Coordinate storage, disposal, or return of old equipment
• Ensure proper handling of storage media and company assets
• Support data wiping coordination where applicable

Documentation & Reporting

• Maintain deployment and migration records
• Update asset management systems
• Provide deployment status reports and issue tracking
• Document exceptions, unresolved issues, and escalation actions