E-Commerce Specialist

Responsibilities

• Manage and optimize official stores across major e-commerce platforms (Shopee, TikTok Shop, Tokopedia, Lazada, Bli Bli, etc.).
• Monitor key e-commerce metrics, including sales, traffic, conversion rate, and customer behavior, to identify growth opportunities.
• Develop and execute strategies to increase revenue and achieve monthly sales targets.
• Plan and execute promotional campaigns, vouchers, bundles, flash sales, and platform campaigns.
• ⁠Build and maintain strong relationships with marketplace Account Managers to maximize promotional opportunities, campaign participation, and business growth.
• Liaise with marketplace account managers to coordinate promotional activities and maximize campaign performance.
• Coordinate with Marketing, Affiliate, Live Streaming, and Social Media teams to maximize sales performance.
• Maintain consistent store visibility by ensuring product listings, banners, pricing, promotions, and visual merchandising are accurate and up to date.
• Process and monitor daily customer orders, ensuring all orders are accurately managed and fulfilled on time.
• Coordinate with the warehouse and customer service teams to ensure smooth order fulfillment and resolve order-related issues promptly.
• Analyze sales performance, prepare regular reports, and provide actionable recommendations for business growth.
• Monitor competitor activities, market trends, and platform updates to identify new opportunities.
• Responsible for achieving monthly sales targets and key marketplace KPIs.

Requirements

• Minimum 2 years of experience as an E-commerce Specialist, Marketplace Specialist, Key Account Executive, or a related role.
• Strong understanding of major e-commerce platforms such as Shopee, TikTok Shop, Tokopedia, Lazada and Bli Bli.
• Experience in managing marketplace operations, promotional campaigns, and collaborating with marketplace Account Managers.
• Strong analytical skills with the ability to interpret sales data and marketplace metrics.
• Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Slides).
• Excellent communication, coordination, and problem-solving skills.
• Detail-oriented, target-oriented, proactive, and able to work under tight deadlines.
• Experience in the beauty, skincare, cosmetics, personal care, or FMCG industry is a plus.

📍 Cibubur Mekarsari - We Provide Employee Housing 💻 [FullTime/Hybrid]

Skills: Digital Marketing, Google Analytics, Microsoft Office, Store Operation, Order Management, Teamwork, Customer Service, Google Ads, Meta Ads, Microsoft Word