Customer & Sales Operation Specialist (Korean Speaking)
Your tasks
Primary Responsibilities: -
- Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company’s policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
- Performing on miscellaneous duties and projects as assigned.
Requirements
- Excellent communication skills, both written and verbal in both English and Korean language as this role is required to Korean Customer Market. Korean language proficiency is a must and has understanding of Korean business culture
- With relevant work experience to support customer service, sales operations and processing sales order, logistic arrangement (primary interaction with internal stakeholders), with few interactions with external customers.
Other
Position: Customer Operation & Order Management Specialist (Korea market)