Customer Service Supervisor

• Customer Service and Operations

Supervise and coordinate Customer Service for key accounts, covering order receiving, delivery, inventory management, and problem-solving. Verify the accuracy of data in the WMS system at every step, including receiving, storage, picking, and stock counting. Prepare and submit daily/weekly/monthly reports accurately and on time. Receive and respond to customer complaints and inquiries promptly.

• Team Management and Organizational Development

Supervise the Customer Service and Documentation teams in their daily tasks. Develop and train the team to understand logistics processes and service standards. Drive continuous improvement (5S, Lean, ISO, CIP, etc.).

• Safety

Supervise and ensure the team complies with the company's Health, Safety & Environment policies. Investigate and report accidents or unusual incidents, and define corrective measures.

• HR

Interview new employees and manage OJT training. Evaluate team performance.

Qualifications: Bachelor's degree or higher in Business Administration or a related field. At least 3 years of experience in logistics. Knowledge of warehousing, transportation, and customer service. Proficient in Microsoft Office (Word, Excel, Outlook). Good English communication skills, both speaking and writing. Analytical, problem-solving, and reporting skills. Leadership skills, with the ability to manage and motivate a team. Service-minded, good personality, and a strong team player.