Customer Support Agent
What is worth knowing about SKELAR?
It is a venture builder — in other words, a company that builds companies. With us, founders create consumer businesses that become leaders in global markets such as EdTech, Mental health, Petcare, FashionTech, and others.
Skelarians build tech products that receive recognition from Product Hunt, The Webby Awards, and thousands of positive reviews on TrustPilot. Overall, the tech products of our businesses are used by 10+ million people worldwide. All thanks to strong teams, because our specialists are the key value of SKELAR.
To enable professional realization, we have created an environment with expertise and unlimited opportunities — and we are looking for those who crave challenges.
What do we offer? —Implementation of your own ideas and suggestions from the first working day (Customer Success was launched by one of the newcomers to the project); — Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses, switch the position day — the opportunity to work in another position within the project; — Care for the physical and mental health of everyone: paid sick leaves and 18 days of paid vacation per year; — Opportunity for salary review immediately after the probation period and every six months + a monthly bonus for good performance: we have an example of a support agent who increased their salary by 20% through a bonus from the first month of work and continues to do so monthly; — Other perks: corporate Netflix/Grammarly accounts, discounts on products and services, teambuildings, corporate events; — A cozy and reliable office in Kyiv with full provision of everything necessary in case of blackouts: water, food, electricity, internet, heat, etc.
What do we expect from you? — English level from B1; — Readiness to work night shifts (~6 per month) from 23:00 to 7:00: we have a 30-minute break and Slack Huddle for team interaction to stay in tone; — Experience working with customers: via phone, email, in chats, and/or in person; — Initiative and organization: we encourage speaking up about problems and proposing ways to solve them. We know how to take responsibility for achievements/fuckups and control our working time during the shift; — Desire to learn and develop in the IT sphere: most team leads grew from Junior positions.
How exactly does the work go? — Communicating with English-speaking clients regarding our websites and services; — Passing complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!"; — Developing professional skills through trainings and lectures for further career advancement.
At SKELAR, we have built an environment for professional self-realization:
- SKELAR Platform. This is the operational core of the venture builder, which helps founders move faster from zero to one. This way, business teams focus on the product — while 10+ teams within the Platform cover functions such as Legal, Finance, HR, Admin, Talent Acquisition, Employer Branding, IT, and others.
- Networking and knowledge sharing as part of the culture. Among our colleagues are co-founders who have launched more than one business, as well as the strongest specialists on the market. Thus, we have access to the necessary expertise at arm's length.
- Exclusive domain education. We have created our own training programs for teammates to choose from — from a 2-month school for beginner managers to intensives on AI and professional clubs for development, product management, etc.
- Impact on systemic aid to Ukraine. We have the SKELAR foundation, which was created by the Skelarians themselves — and thanks to every employee, we implement important social projects. For example, we founded the first accelerator for veterans in Europe and are forming a platform to support veterans at the state level.
- An ecosystem for productive work. For Skelarians, we have created spaces that inspire results — with a private gym, a climbing wall, Bali-style green zones, and libraries. In spaces where service, security, and comfort are synchronized with the pace of team growth, we get a wow-experience and work more effectively.
We will tell you more during our introductory meeting.
We invite you to build the next big everything at SKELAR together!