Billing Operations Specialist
What is worth knowing about SKELAR? It is a venture builder — in other words, a company that builds companies. With us, founders create consumer businesses that become leaders in global markets such as EdTech, Mental health, Petcare, FashionTech, and others.
Skelarians build tech products that receive awards from Product Hunt, The Webby Awards, and thousands of positive reviews on TrustPilot. Overall, the tech products of our businesses are used by 10+ million people worldwide. All thanks to strong teams, because our specialists are the key value of SKELAR.
To enable professional realization, we have created an environment with expertise and unlimited opportunities — and we are looking for those who crave challenges.
We are looking for a Billing Operations Specialist — an operational role in the payments direction with a focus on billing, payment infrastructure, fraud, and chargebacks.
Here, you will not only help users but also work with payment processes, investigate cases, influence service quality, and improve processes together with the team.
What you will do:
— Monitoring payment infrastructure and key metrics; — Working with payment incidents — failed payments, refunds, disputes/chargebacks; — Investigating complex payment cases (unauthorized payments, chargeback threats, suspicious transactions, finding the root cause); — Communicating with users regarding payment issues (refund requests, disputes, unauthorized payments) through ticket-based systems; — Working with fraud cases and analyzing fraud patterns; — Interacting with stakeholders (product, support, payments, compliance);
Expectations from the candidate:
— Basic understanding of online payments and fraud patterns; — English — B1+, spoken and written. This is important for us because we primarily communicate with Americans; — Readiness to work night shifts (19:00 — 03:00); — Analytical approach to investigating problems; — Ability to work in a multitasking environment with frequent changes in approaches; — Ability to work with SLA and escalations; — Desire to improve processes and proactively bring your own ideas.
It will be a plus:
— Practical experience — failed payments, refunds, disputes, understanding the chargeback lifecycle; — Experience working with ticket-based systems (Zendesk or analogues); — Readiness to take ownership of tasks and drive them to a result.
Work format and schedule:
— Remote work by default; — Billing agent schedule — 18–19 shifts per month. Shifts: Morning: 07:00–15:00 Day: 15:00–23:00 Evening: 19:00–03:00 — Evening/night shifts are primarily — operations, monitoring, working with incidents (not non-stop calls).
We offer:
— Real impact on payments processes and the business; — Career growth tied to results, KPI, and ownership; — Opportunities for networking and exchanging expertise with colleagues from other teams and projects within the holding; — A team where everyone has each other's back, where you are fully trusted and given space for initiatives, and where 99% of processes are established and documented; — Opportunity for salary review immediately after the probation period and every six months thereafter. Receiving bonuses for good performance monthly; — Medical insurance, sick leave, and 18 days of paid vacation per year; — We work remotely by default.
This role will suit you well if you:
— See operations as a space for improvement and business growth; — Love figuring out how payments work; — Feel like a detective who loves investigating complex situations, analyzing facts, getting to the root cause, and proposing ways to resolve them; — Have an endless desire to learn and develop in IT.
At SKELAR, we have built an environment for professional self-realization:
— SKELAR Platform. This is the operational core of the venture builder that helps founders move faster from zero to one. Thus, business teams focus on the product — while 10+ teams within the Platform cover functions like Legal, Finance, HR, Admin, Talent Acquisition, Employer Branding, IT, and others.
— Networking and knowledge sharing as part of the culture. Among our colleagues are co-founders who have launched more than one business, as well as the strongest specialists on the market. So, we have access to the necessary expertise at our fingertips.
— Exclusive domain education. We have created our own training programs for teammates to choose from — from a 2-month school for beginner managers to intensives on AI and professional clubs for development, product management, etc.
— Impact on systemic aid to Ukraine. We have the SKELAR foundation, created by the Skelarians themselves — and thanks to every employee, we implement important social projects. For example, we founded the first accelerator for veterans in Europe https://veteranventure.skelar.tech/ and are forming a platform to support veterans at the state level.
— An ecosystem for productive work. Spaces have been created for Skelarians that inspire results — with their own gym, climbing wall, green zones in Bali, and libraries. In spaces where service, security, and comfort are synchronized with the pace of team growth, we get a wow-experience and work more effectively.
We will tell you more during our introductory meeting.
We invite you to build the next big everything at SKELAR together!