Account Manager

What is worth knowing about SKELAR? We are a venture builder — in other words, a company that builds companies. With us, founders create consumer businesses that become leaders in global markets such as EdTech, Mental health, Petcare, FashionTech, and others.

Skelar people build tech products that receive awards from Product Hunt, The Webby Awards, and thousands of positive reviews on TrustPilot. Overall, the tech products of our businesses are used by 10+ million people worldwide. All thanks to strong teams, because our specialists are the key value of SKELAR.

To enable professional realization, we have created an environment with expertise and unlimited opportunities — and we are looking for those who crave challenges.

Currently, we are looking for an Account Manager for one of our partner companies to raise the bar of results together.

How exactly does the work go?

• You build long-term relationships with your own base of premium users — they know you by name and reach out specifically to you;
• You provide end-to-end user support: resolving daily requests, complex cases, and working with situations where a user plans to leave the product;
• You independently manage communication via email, online chats, and calls, and are responsible for the quality of the experience with your user base;
• You work with AI and automations that take over routine tasks and allow you to focus on communication and finding the best solutions;
• You become the voice of the user within the team: noticing insights, passing them to the product team, and directly influencing improvements to the user experience.

What do we expect from you?

• English from B2: written is the main work tool, spoken is for calls;
• At least 2 years of experience in client-facing roles: support, account management, sales, or customer success. Most valuable to us is experience with the premium/VIP segment or high-value clients;
• You write communications that get replies: personalization, a lively tone, a simple call to action;
• You explain complex things in simple words, without unnecessary technical terms;
• You maintain the goal of a conversation in a call or chat and work with objections;
• Readiness to work evening shifts, schedule 5/2 16:00–00:00;

It will be an advantage:

• Experience working with Western markets (USA, Canada, Europe);
• Working with Zendesk or analogues;

What you will get with us:

• Internal clubs by professional directions: marketing, development, finance, recruiting;
• Trainings, courses, attending conferences;
• Corporate merch and discounts from partner companies;
• Medical insurance.

At SKELAR, we have built an environment for professional self-realization:

— SKELAR Platform. This is the operational core of the venture builder that helps founders move faster from zero to one. This way, business teams focus on the product — while 10+ teams within the Platform cover functions such as Legal, Finance, HR, Admin, Talent Acquisition, Employer Branding, IT, and others.

— Networking and knowledge sharing as part of the culture. Among our colleagues are co-founders who have launched more than one business, as well as the strongest specialists in the market. Thus, we have access to the necessary expertise at arm's length.

— Exclusive domain education. We have created our own training programs for teammates to choose from — from a 2-month school for beginner managers to intensives on AI and professional clubs for development, product management, etc.

— Impact on systemic aid to Ukraine. We have the SKELAR foundation, a charitable foundation created by Skelar people themselves — and thanks to every employee, we implement important social projects. For example, we founded the first accelerator for veterans in Europe and are forming a platform to support veterans at the state level.

— An ecosystem for productive work. Spaces have been created for Skelar people that inspire results — with their own gym, climbing wall, green zones in Bali, and libraries. In spaces where service, security, and comfort are synchronized with the growth pace of the teams, we get a wow-experience and work more effectively.

We will tell you more at our introductory meeting. We invite you to build the next big everything at SKELAR together!