Retail IT Executive (Infrastructure)

Job Description

1. Infrastructure Management

• Manage and support cloud environments (Azure, AWS) and virtualization platforms
• Manage and handles infrastructure modernization initiatives including network optimization
• Implement and manage infrastructure-level security policies and controls
• Ensure compliance with industry regulations
• Coordinate with security teams to mitigate risks
• Provide input on infrastructure requirements during system design and implementation phases.
• A good understanding of incident management, ensuring necessary updates and follow-ups until case closure with proper resolution.

2. Infrastructure Support and Operation

• Maintain and support IT infrastructure
• Ensure high availability, performance and security of IT systems
• Monitor and troubleshoot infrastructure performance issues and resolve them proactively
• Oversee IT infrastructure that support POS systems, in-store connectivity, IT devices and equipments.
• Supervise infrastructure support staff or external service providers as needed.
• Manage vendor relationships, hardware/software procurement and service-level agreements (SLAs)
• Troubleshoot technical issues and provide timely and effective solutions
• Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
• Classify IT requests according to business guidelines and IT business project plan;
• Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues.
• Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
• Perform installation, setup, configuration, migration, upgrading and testing of software applications

3. Application Backup Support

• Provide 1st level application support.
• Able to troubleshoot and provide solutions for technical issues or routes to appropriate escalation groups.
• Perform system operations and administrative tasks including user management, monitoring of multiple system performances.
• Support company's events when required
• Any other duties as and when assigned

Candidate Requirements

• Minimum Bachelor’s Degree, preferably in Information Technology, Engineering, Business Administration or a related field.
• At least 2 years of relevant working experience.
• Good understanding of Retail, Ecom, Event & Office Operations.
• Good command of English, both written and spoken.
• Strong hands-on experience with IT devices, business applications and infrastructure.
• Strong troubleshooting, project deployment and vendor management skills.
• Experience in functional specification documentation, system testing and user training.
• Able to propose and implement technical solutions to meet business and user needs.

Benefits

• Competitive salary
• 2 months probation with 100% of gross salary and SMUI
• 13th month salary and yearly bonus
• Full benefit package applied according to current Labor law
• Professional and dynamic working environment in international company
• Healthcare insurance package and annual health check
• Internal employees with 50% discount of Skechers brand

Wellbeing & Engagement:

• Monthly Happy Hours3
• Birthday gifts & vouchers
• Holiday gifts (Lunar New Year, Mid-Autumn, etc.)
• Hospitalization support & health visits
• Year-End Party, team bonding, and internal sports activities

Location: 37 Tôn Đức Thắng, Phường Sài Gòn (Phường Sài Gòn thuộc Quận 1 cũ)

Work Schedule: Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)