Skandia Elevator AB is looking for a Responsible for Technical Customer Support

You have a technical theoretical education and have previous professional experience from similar tasks. We would prefer if you have previously worked within our industry. Good knowledge of English in speech and writing is a requirement, and it is a merit if you have knowledge of additional languages. You are, of course, quality-conscious and are driven by seeing opportunities instead of problems. As a person, we want you to be positive, responsible, and thorough. You have good social skills, are service-oriented, and enjoy working and communicating internally across departmental boundaries. You like helping other people.

Since some troubleshooting, support, and development work takes place at our customers' sites in Sweden and Europe, you want and have the opportunity to travel a number of days each year.

It is desirable that you have experience from workplaces that run their production according to Lean philosophies, and we would prefer if you have previous experience from workplaces that work with management by objectives, occupational environment work, and quality work according to ISO9001 or equivalent.

Your knowledge of the Officepaketet is good. If you have previously worked with the business system Monitor, it is a plus, but not a requirement.

We place great emphasis on your personal qualities. You independently drive service cases and complaints. This includes, among other things, troubleshooting together with the customer remotely or at the customer's site. The work also includes training our retailers, our internal service technicians, and to some extent our end customers in troubleshooting and repair. You initiate development projects for long-term solutions to complaints and formulate assignments and define objectives in these development projects. The work involves you participating in all major new development projects and being responsible for ensuring that our products are easy to assemble and service. You assist new customers with layout drawings and assembly instructions to ensure that the first installation is a success for the new customer.

Technical customer support maintains a constant dialogue with sales and product development, continuously compiles requests for product changes, is responsible for the analysis of quality deficiency costs caused by complaints, maintains the register for complaints, and is responsible for necessary analyses within the area of responsibility. Skandia Elevator is Europe's leading manufacturer of transport systems for grain. We design and manufacture innovative solutions for both small farms and large-scale production facilities within the grain industry. We simply lead grain. Our focus is to do it in an easy-to-maneuver, innovative, and cost-effective way. Entirely according to our customers' wishes. That is our mission.

Skandia Elevator is a third-generation family business founded in 1914 and is headquartered in Arentorp, Vara kommun. We have gone from being a small local agricultural company to Europe's leading company in transport systems. Skandia Elevator is a values-driven company; we have ambitious goals and work long-term to develop ourselves and our customers. We have short decision-making paths, see our staff as our most important resource, and safeguard the staff's well-being and further development. The best possible working environment is a matter of course at Skandia Elevator AB.