Operations Manager - M/F
About the company
Our client designs and manufactures air measurement and treatment solutions in France for high-risk environments: hospitals, veterinary clinics, workshops exposed to pollutants. Its products are patented and exported to more than 60 countries, with approximately 10,000 pieces of equipment installed worldwide.
The company is evolving its model from equipment sales toward a service offering: air diagnostics, operational leasing (including equipment, filters, insurance, shipping, and software access), and remote management of connected equipment.
Your tasks
- Manage the entire customer value chain, from prospecting to effective commissioning
- Prospecting (approximately 20% of the time, variable depending on the period): monitoring the sales funnel, targeted campaigns (social networks, emailing) using internally developed tools, trade fairs
- Manage the telesales provider (2 people): performance, hours, return on investment, listening sessions, achievement of KPIs
- Support the customer from the air diagnostic to the operational leasing contract, including presenting diagnostic results via video call alongside the President
- Manage the administrative chain: contracts signed via DocuSign, refinancing of contracts with financing organizations
- Commissioning: shipping of equipment, installation with the customer by telephone, connection to the supervision platform, data reporting, alert management, after-sales service
- Supervise and lead the ADV department, which reports to you
- Manage relationships with distributors and international partners; represent the company at trade fairs abroad
- Propose improvements for internal tools and processes, following continuous improvement principles
- International travel: approximately 3 to 4 trips per year for exports, mainly from October to February
- Team of 4 people, expected to grow to 6-7 within 12 to 18 months, with a position structure that may evolve
Requirements
A graduate of a generalist engineering school, business school, or trained in international business, you have already held a position as an ADV Manager, Operations Project Manager, or Customer Service Manager.
You are a versatile and agile person, comfortable switching from one subject to another. You work with rigor and a very professional attitude, even when the workload is heavy. You view the volume of tasks as a source of enthusiasm rather than a constraint.
You have a drive for effort and genuine curiosity. In an expert role, you know how to quickly acquire knowledge to be credible on the phone with customers. You are also proactive: internal tools and processes are still evolving, and you will participate in their continuous improvement. You are comfortable with IT and open to artificial intelligence, which is used daily in the company for emails, follow-ups, tracking, reporting, and presentations.
Customer service is at the heart of your way of working. You support the customer from end to end as their single point of contact, and you build a solid relationship of trust with them, as well as with the President.
You speak fluent English, as interactions with international partners are regular.
Other
As part of replacing the current manager, our client is recruiting an Operations Manager, working closely with the founding President, for a start date in January 2027, with approximately 3 weeks of handover.
Conditions
- Position based in Saint-Hilaire-de-Chaléons (44), between Nantes and Pornic. The premises are new and bright (approximately 500 m²), and the team is small.
- Start date from January 2027, with approximately one month of handover with the current manager
- Remuneration: €50k gross annual fixed salary