Client Technical Project Manager / Payments - M/F
DESCRIPTION
Our client, a fintech specializing in omnichannel payment solutions, is recruiting a Client Technical Project Manager to lead its support activity and coordinate multi-site operations.
The company supports leading merchants in France and internationally, including Veepee, OVH, Nocibé, Promod, Pizza Hut, Ankama, and Metro, in managing their payment flows, both in e-commerce and in-store. Its platform allows for the integration of various payment methods, tracking transactions from initiation to bank reconciliation, and providing a fluid, reliable payment experience adapted to end-customer usage.
Reporting to the Responsable Business IT Services, you will join a team of 8 employees and will ensure the technical and relational follow-up of merchant clients.
As part of a new position created due to business growth, the main missions revolve around monitoring integration projects and maintaining the operational status of payment solutions in the field:
- Lead technical support and solution deployment for key accounts, in coordination with integrators, maintenance providers, and internal teams (product, technical, sales).
- Ensure the operational management of integration projects, from the onboarding phase to production, while handling incidents in connection with support via dedicated tools (Jira, Zendesk, GCP).
- You will also be responsible for training other team members on the POS scope, enriching the internal knowledge base, and participating in strategic business reviews.
This position offers cross-functional evolution prospects within the group and allows for the development of solid expertise in the payment technology sector.
Job conditions:
- Contract: CDI
- Location: Levallois-Perret
- Remote work: 2 days/week
- Salary package: around 40/42k gross annual.
PROFILE SOUGHT
For this strategic and operational position, you have a minimum of 3 years of experience in technical project management or as a Technical Account Manager.
Higher education in computer science or project management is appreciated.
Excellent communication skills, autonomy, and a strong sense of customer service are essential to succeed in this role.
Expected technical skills:
- Operational mastery of HTTP API concepts and the ability to analyze execution traces to provide an accurate diagnosis.
- Appreciated knowledge of API testing tools (Postman) and Android / iOS environments applied to payment terminals.
- Previous experience desired in the payment or retail sector.
- Professional and methodological qualities:
- Communication skills, autonomy, and a strong sense of customer service
- Rigor in project management
- Mastery of technical written English for incident management and exchanges with international subsidiaries.