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Director of Technical Account Management

SitetrackerAustin, TX, London, Montclair, NJ, New York, NYJob.bopublished 10/26/2026
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Your tasks

Within 90 Days, You’ll

  • Build a deep understanding of Sitetracker’s current TAM/FDE organization, customer portfolio, FDE Tiers, delivery model, and the transition away from legacy EDS/SOW engagements.
  • Establish relationships across Customer Success, Product, Engineering, and Services and develop a clear understanding of where ownership and delivery friction exist today.
  • Assess the capabilities of the existing TAM/BA team and identify the coaching, enablement, and process changes needed to develop them into more strategic customer advisors.
  • Begin engaging with strategic customers to understand their roadmaps, business objectives, and how they currently measure value from Sitetracker.

Within 180 Days, You’ll

  • Establish a consistent approach for Strategic Roadmaps and Value Validation Plans across Strategic Partner and Advanced/Tier 1 customers.
  • Begin transitioning the TAM team from tactical project and request management toward proactive roadmap ownership, executive communication, and value-based customer engagement.
  • Build stronger operating rhythms between TAMs, Customer Success, and Engineering Pods, with clearer accountability around customer priorities and delivery.
  • Establish the operational metrics and processes needed to measure customer impact, FDE adoption, delivery health, and team effectiveness.

Within 365 Days, You’ll

  • Have built a scalable Technical Account Management operating model centered on strategic roadmaps, measurable customer value, and proactive partnership.
  • Have developed a TAM organization capable of confidently leading executive-level customer conversations and connecting technical delivery to business outcomes.
  • Drive adoption and retention of FDE Tiers, with a goal of maintaining greater than 95% renewal across FDE subscriptions.
  • Ensure Strategic Partner and Advanced/Tier 1 customers have active Strategic Roadmaps and Value Validation Plans designed to demonstrate 3–4x ROI.
  • Have established a repeatable model that strengthens NDR and Gross Margin while defining the future of how Sitetracker delivers ongoing technical value to its customers.